The VA Northeast Ohio Healthcare System is recruiting for Supervisory Training Instructor with the facility title of Chief, Workforce Development in the Employee and Patient Experience Service (EPES). This position assists the Service Chief in the development of short-and long-range plans, goals and objectives. Directs, controls, and coordinates two major unit activities in line with the expectations of the Chief, Employee and Patient Experience Service.

Duties

Duties include but are not limited to: Provides for the overall supervision and management of all staff education, training, leadership development courses, predictive service analytics, work group behavioral studies, training interventions and support of Federal Executive Board (FEB), Veterans Integrated System Network (VISN-10), National Mentoring and Leadership Instructor support. Provides technical and general supervision of the Workforce Development Section, comprised of approximately six Instructors. Plans the work of the sections, sets and adjust priorities, and prepares work completion schedules. Assigns work to section employees based on priorities, consideration of work requirements, and difficulties in consideration of employee capabilities. Evaluates work performance. Selects and evaluates appropriate instructors, resources and equipment for education programming. Supports and facilitates as applicable VISN 10 New Supervisor Orientation (NSO)virtual program, Co-Manages VISN-10 Leadership Development Institute (LDI), follow VHA and VISN guidance to conduct local in-person or support VISN virtual facility level leadership training. Provides overall supervision and coordinates the activities of the Workforce Development Section. Manages the overall operation of the Workforce Development Section, following VHA Handbook 5015/1 Employee Learning and Professional Development, developing and/or revising Standard Operating Procedures (SOPs) to ensure efficiency and effectiveness of training operations. Clears all procedural changes with the Chief, Employee/Patient Experience Service prior to implementation. Develops and implements a functional education plan based on the annual needs assessment with ongoing updates as additional system needs emerge. Work Schedule: Monday - Friday; 8:00am - 4:30pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Training Instructor (Chief, Workforce Development)/PD20808-O Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not authorized PCS Appraised Value Offer (AVO): Not authorized Financial Disclosure Report: Not required

Requirements

Qualifications

In order to qualify for this position, you must meet the following requirements within 15 calendar days of the closing date listed on the announcement: Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Applicants must be eligible under the VA Interchange Agreement, having served continuously for at least one year in the other merit system under this interchange agreement. For more information regarding the VA Interchange Agreement please visit: https://www.opm.gov/policy-data-oversight/hiring-authorities/competitive-hiring/. All Title 38 Veterans Canteen Service (VCS) employees must have served in their Excepted Service position for at least 90 days in order to be eligible for a position within the Competitive Service. Applicants who were previously selected under a Competitive Delegating Examining Unit (DEU) announcement must have served in their position for at least 90 days prior to being eligible for other positions within the Competitive Service. This position has an Individual Occupational Requirement (IOR). An IOR is part of the minimum qualifications for this occupational series. In order to meet the IOR you must have: Undergraduate and Graduate Level Education: Undergraduate and Graduate Education: Major study -- education or a subject area related to the position to be filled., OR Specialized Experience: Experience that demonstrated a practical knowledge of the subject area of the position and of the methods and techniques of instruction. Examples of qualifying specialized experience include: Teaching or instructing in an adult education program, secondary school, college, military installation, or industrial establishment in the appropriate field(s). Supervising or administering a training program. Development or review of training/course materials, aids, devices, etc., and evaluation of training results. Work in the occupation or subject-matter field of the position to be filled that required training or instructing others on a regular basis. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: planning a training and development program for experienced supervisors and managers, coordinating unit activities in line with the expectations of the Chief, Employee/Patient Experience Service, developing and/or revising Standard Operating Procedures (SOPs) to ensure efficiency and effectiveness of training operations, monitoring the appropriateness and quality of education and training programs, ensuring the establishment and maintenance of professional relationships with tenant organizations, other VA entities, and other external Federal, state, and local organizations as necessary to fulfill the mission of Employee/Patient Experience Service, participating in special studies or researching areas where problems or questions have arisen, establishing educational priorities utilizing multiple sources of information and facilitating in-person or virtual programs for supervisor/leadership orientation. You will be rated on the following Competencies for this position: Organizational Awareness Planning and Evaluating Organizational Development Problem Solving Oral Communication Manages Human Resources Manages and organizes information Learning Interpersonal Skills Customer Service Decision Making Education and Training Influencing/Negotiating Leadership Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Contacts

• Address VA Northeast Ohio Healthcare System 10701 East Boulevard Cleveland, OH 44106 US
• Name: Ron Smith
• Phone: 216-791-2300 X42155
• Email: [email protected]