The San Diego VA Health Care System is recruiting for two (2) Program Analyst Positions with the Office of the Director. This position is responsible for providing a high level of complex and highly skilled support related to provider profile management, coordinating clinical/ provider profiles and scheduling grids, including but not limited to clinic setup and clinic maintenance.

Duties

Duties include, but are not limited to: Establishing and managing communication plans Oversees clinic supervision to staff delegated to services performing clinic profile coordination and management functions Leads clinic profile team members to ensure analytics and goals are being met using accurate and timely clinic management tools. Coordinates all administrative needs of clinic profile building and maintenance, establishing the program goals, evaluation implementation and data capture components for the facility. Facilitates efficient and effective communication between Program Analysts (ADPAC)s, MCA, encounter form specialists, billing specialists, and assigned service to ensure accuracy of workload transmission and when new scheduling software is installed/implemented. Participates in Facility/VISN projects, task forces, and committees to problem-solve, educate and implement software, data capture and scheduling directive matters, and other workgroups related to access, wait times, and clinic profile management. Delivers presentations to all levels of the Facility, service organizations, Veterans, family members and caregivers. Responsible for Oversight of all clinic set-up options, clinic profiles and outputs. Requires knowledge and innovative skill to achieve clinic set-up in the best interests of all clinic profile management for the facility. Responsible for standardization of clinic profile management, coordinating, establishing and maintaining all computerized clinic profiles utilized by the Facility and meeting standards, accurate wait time and outcome measures. Coordinates ancillary needs stemming from clinic profiles such as encounter forms, printing, MCA and MCCR billing. Utilizes VISTA options including the scheduling package, file-man routines and reports. Utilizes VSSC Reports as a source of data concerning utilization, access, MCA stop code assignment, encounters, workload and other data measure Coordinates with informatics for development and management of data systems, assisting and creating the basis for data driven decision-making of clinic profile operations management. Determines best method to collect requested data from a variety of multiple sources Performs data retrieval and analysis reports Identifies problems and applies analytical techniques, correcting negative trends and provides resolutions to system issues/ malfunctions. Develops and implements an in-depth training program for the Facility to ensure staff are properly educated and accountable for clinical profiles, scheduling, and data management Coordinates quality assurance efforts through assessments of workflow and procedures to develop means of improving service delivery to customers. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: 7:00am - 3:30pm Monday - Friday Compressed/Flexible: Not Authorized Telework: Ad-hoc Virtual: This is not a virtual position. Position Description/PD#: Program Analyst/PD99898S and PD99898S Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/19/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07 and for the GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify at the GS-09 grade level based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. This is a developmental assignment to provide the individual with the knowledge, skills, and abilities needed to perform the full range of duties as a Program Analyst (Clinic Profile Manager). The incumbent will perform the duties outlined in the target grade position description but will operate under closer supervision and will not be expected to demonstrate the same level of subject matter mastery. Examples of specialized experience would typically include, but are not limited to: scheduling, clinic profile management, workload, billing, MCA identifiers, establishing policies, VA scheduling, VA services, ambulatory data, interpret regulations, performance measures and DSS(MCA) identifiers and ACA principles. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have. master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education. You may qualify at the GS-11 grade level based on your experience as described below: Administration and ManagementCommunicationKnowledge ManagementTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Regular and recurring work is mostly sedentary involving sitting at a desk, although the position requires the ability to move from one geographic location of the facility to another. The incumbent works with a computer screen and keyboard. Some physical effort suchas standing, walking, bending or prolonged sitting may be required. The incumbent may be exposed to walking to outlying areas. The work places no special physical demands on the employee. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address San Diego VA Medical Center 3350 La Jolla Village Drive San Diego, CA 92161 US
• Name: Joe Patton
• Phone: 928-800-9923
• Email: [email protected]