This position is located in the Morale, Welfare & Recreation Department at Naval Support Activity-Panama City, FL. The primary purpose of this position is to oversee the operations of the Information, Tickets and Travel Office. This position is opened to current CNIC NAF employees of Naval Support Activity - Panama City, FL

Duties

Administers a comprehensive and versatile information, ticket and tours program. Sells tickets to concerts, attractions and other events. Establishes and maintains close working relationships with travel operators, restaurants, hotel/motels, theme parks and attraction in the local commuting area. Periodically acts as tour guide or investigates tour destinations to insure maximum success and patron satisfaction. Packages, prices and schedules tours to meet anticipated demand and according to availability of destination, costs, and probability of success. Prepares, monitors and evaluates ITT NAF and APF budget to include UFM monies for annual budget and monthly status reports of variances and inventory differences to the proper chain of command. Acts as Base coordinator of tours and the annual Travel Fair. Organize locations, dates and times and incorporates into the Nationwide ITT Travel Show schedule. Markets tours through all ITT/ITR offices. Responsible for preparing daily activity reports for cruise and hotel commissions on a daily or as needed basis. Orders and sells various theme park tickets. Responsible for joint events with other MWR programs, such as overnight trips with the Liberty Program to include hotel reservations, bus reservation and tickets for attractions or Youth Activities trips to include bus reservation, driver and ticket costs. Keeps ticket prices current. Submits invoices and goods movements to accounting for payment. Responsible for marketing campaigns for all ITT tours, prices and special events that are submitted to MWR Marketing Department. Responsible for maintaining ticket inventories. Negotiates local contracts on the Nationwide Military Ticket Voucher Program in conjunction with the US Army and Marine Corps.

Requirements

• Must meet Federal Employment suitability requirements and successful completion of background investigation. Background investigations are conducted using fingerprint identification and completion of background inquiry forms.
• Must successfully pass the E-verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• You must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.
• May be required to pass pre-employment examinations.
• Must provide proof of U.S. Citizenship or U.S. National.
• A valid State driver's license is required to operate motor vehicles.
• Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.

Qualifications

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization. A successful applicant will have a minimum of two years of specialized experience directly related to the duties as described above. Specialized experience must demonstrate the following: Must have skill in evaluating customer input and feedback, leisure trends, marketing strategies and trends to ensure a well-balanced program. Must have knowledge of a budgetary process. Must have the necessary skills to efficiently operate and use a computerized point of sales system, Word, Excel, Office, Access and other related programs associated with a high-volume travel office. Must show documented experience in the travel industry that shows responsibilities that include scheduling, budgeting, etc. Must be able to effectively and efficiently develop a departmental operation plan to meet the needs of a diverse program with many unique leisure time offerings. Must have practical knowledge of responsibilities to make the most effective use of manpower, materials and equipment which provides optimum satisfaction while maintaining a cost-effective tour operation. Must have sufficient knowledge of marketing and promotional techniques for effective advertising and dissemination of tours information. CPR/First Aid certification required but can be achieved within 60 days of hire. You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration. ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS. Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility. PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE. RELOCATION AUTHORIZED NO Payment of Permanent Change of Station (PCS) is authorized, based on a determination that a PCS move is not in the Government interest KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT You must be a US Citizen. Males must be registered or exempt from Selective Service. https://www.sss.gov/register/ Selectee must be determined suitable for federal employment. Selectee may be required to successfully complete a probationary period. Selectee is required to participate in the direct deposit pay program. Social Security Card is required. Satisfactorily complete an employment verification (E-VERIFY) check. A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal. NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at http://www.uscis.gov/mye-verify/self-check. Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job.

Contacts

• Address NSA Panama City 101 Vernon Ave Bldg 468 Panama City, FL 32407-7018 US
• Name: Betty Garner
• Phone: 850-235-5737
• Email: [email protected]