You will serve as a Lead Information Technology Specialist (CUSTSPT) in the Information Technology & Cyber Security Department (Code 109) of Puget Sound Naval Shipyard and Intermediate Maintenance Facility (PSNS & IMF).

Duties

You will work as a senior level Information Technology (IT) specialist and lead a team of IT specialists responsible for planning and identifying IT service operational requirements for the command. You will represent the command in contractor and customer interactions pertaining to IT services. You will diagnose and resolve problems in response to Command customer reported incidents regarding a myriad of IT issues. You will use customer request and reporting systems to identify trends and develop metrics. You will perform research, evaluation, and provide feedback on problem trends and patterns in customer support requirements relating to hardware and software support on Commands Legacy Network (CMDNet).

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain a current valid United States drivers license.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• Incumbent must sign the Information System Privileged Access Agreement and Acknowledgement of Responsibilities Statement.
• Incumbent is expected to understand the Naval Nuclear Propulsion Program and the protection of Naval Nuclear Propulsion Information (NNPI) - OPNAVINST9210.3.
• You will be required to complete training, obtain, and maintain a government credit card for travel and travel-related purchases.
• You will be required to wear personal protective equipment such as helmets, gloves, coveralls, glasses, goggles, respirators and safety shoes continuously for the duration of the work shift.
• Work is performed in areas where potentially harmful physical and chemical agents are present (e.g. fumes, dust, heat, ionizing and non-ionizing radiation and chemicals). You will be required to participate in medical surveillance programs.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.
• You will be required to obtain and maintain a U.S. Passport.
• You will be required to complete training, obtain, and maintain a government credit card for travel and travel-related purchases.
• This position is designated as a Cyber IT/Cybersecurity Workforce position. You must obtain and maintain the credentials as described in SECNAV M-5239.2 for specialty area 411 and technical support specialist, within 12 months of appointment.

Qualifications

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-11 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: planning and identifying Information Technology (IT) services and customer support requirements as it relates to the operational requirements of the Command Legacy Network (CMDNet). Your experience must reflect skill in the following areas: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: ensure the rigorous application of information security/information assurance policies, principles and practices in the delivery of customer support services. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: diagnose and resolves problems in response to Command customer reported incidents regarding a myriad of IT issues. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: consulting with customers to identify and specify requirements. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: responding to requests for information systems related difficulties, analyzing and evaluating problems and providing immediate solutions. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

This job does not have an education qualification requirement.

Contacts

• Address PSNS and IMF 1400 Farragut Ave Bremerton, WA 98314 US
• Name: Department of Navy EIC
• Email: [email protected]