About the Position: This position is located at Walter Reed National Military Medical Center with the Director or Healthcare operations in the Department of Managed Care Business Decision Support. Bethesda Maryland. Parking at Walter Reed National Military Medical Center is limited, the use of commuting alternatives is recommended.

Duties

Independently develop and/or implement processes and procedures, and schedules to achieve objectives, and interprets a variety of regulations and directives. Coordinates and inputs appointment schedules for providers into CHCS for various clinics. Monitors schedules to avoid conflicts in different clinical schedules and ensures appointments are timely and in accordance with provider requests. Review work load within the clinics and address any changes with the Template Supervisor. Manage all templates and scheduling functions, including development and implementation of all primary/specialty care templates and schedules. Prepare all programming, manage the system and gather data as necessary. Analyze templates and schedules for efficiency and optimal productivity as well as perform Full Time Equivalency calculations. Monitor supply and demand for health care services and develop a plan to adapt schedules to meet or exceed demand. Analyze trends, applying accepted analytical techniques such as work simplification, and workload measurement to the resolution of the systemic or temporary problems affecting the efficiency, effectiveness, or productivity of the facility. Select and/or develop appropriate reports to provide timely feedback to staff concerning resolving all scheduling issues. Assist in training new employees in all aspects of template and schedule development and management. Provide and/or arrange for needed development and training for self and other employees.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Tier 1 security investigation or access for the duration of employment. A background investigation and credit check are required.
• This position has a mandatory seasonal influenza vaccination requirement and is therefore subject to annual seasonal influenza vaccinations.
• This position requires the incumbent to have tuberculosis testing.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. 30 Percent or More Disabled VeteransCurrent Civilian Employees of the Defense Health Agency (DHA)Current Permanent Department of Defense (DoD) Civilian EmployeeDefense Civilian Intelligence Personnel System (DCIPS) Interchange AgreementDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceExecutive Order (E.O.) 12721Interagency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Department of Defense (DoD) TransferPeople with Disabilities, Schedule APriority Placement Program, DoD Military Spouse Preference (MSP) EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience GS-06: One year of specialized experience which includes assisting in operating a health care scheduling system to change/adjust templates based on provider availability such as Composite Health Care System (CHCS); assisting with preparing administrative reports, graphs, and/or charts regarding scheduling issues; and assist in monitoring scheduling trends and make recommendations to resolve scheduling conflicts. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05). Specialized Experience GS-07: One year of specialized experience which includes operating a health care scheduling system to change/adjust templates based on provider availability such as Composite Health Care System (CHCS); preparing administrative reports, graphs, and/or charts regarding scheduling issues; and monitoring scheduling trends and make recommendations to resolve scheduling conflicts. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors. You will be evaluated on the basis of your level of competency in the following areas: Computer SkillsOral CommunicationTechnical Credibility Time in Grade Requirement GS-06: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-05). Time in Grade Requirement GS-07: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).

Education

This job does not have an education qualification requirement.

Contacts

• Address JT-DHA-DDAAFF DHA NCR MKT-WR NATL MIL MED CTR DO NOT MAIL Bethesda, MD 20889 US
• Name: Army Applicant Help Desk