The Program Support Assistant provides technical and administrative assistance to the AO/HSS for the Brooklyn Campus Surgical Service of the New York Harbor Healthcare System.

Duties

The Surgical Service supports nine major subspecialty sections with approximately 20 FTEE physician staff; 90 attending and consultant physicians; 14 FTEE clinical, technical, clerical and administrative personnel; and 35 resident house staff officers at any one time. There are approximately 250 residents who are active in the surgical residency program. Additionally, the service contains VISN 2 referral centers for Surgical Service. Duties include, but are not limited to: - Conducts workflow studies of an assigned clock of activities which change periodically due to shifting workload, budgetary fluctuations, changing work processes or functions or reorganizations. - Prepares descriptive reports, including coordinates incoming data from a variety of sources. - Reviews documents, reports, and/or applications for omissions and inconsistencies, and ensures data entry is complete and accurate. Enters pertinent information into an automated tracking system. - Schedule appointments for the Surgical Service. - Serves as the central point of information concerning directives resolving any questions or problems that arise. - Reviews proposed directives for consistency with established directives and proper distribution. - Review documentation files to ensure compliance with regulatory agencies (JACHO). - Assists the AO/HSS in the preparation of the long-range plans based on past and current trends within the service making adjustments to the demands of changing personnel and workload requirements. - Studies new office equipment designed to improve or expedite flow of work and recommends accepting or rejecting their use. - Assists the AO/Chief of Surgery in maintaining the Surgical Services' Performance Improvement Plan by ensuring that the necessary procedures, schedules and activities are developed to comply with VHA directives and JCAHO regulations. - Authorizes requests for staff, medical students, residents, and physician assistant's within Surgical Service for the following: key requests, lab coats, computer access, ID badges, and telephone/voice mail requests, visitors passes to the OR. - Processes documentation necessary for training, incentive awards, personnel actions, and annual performance appraisals. Performs other duties as assigned. Work Schedule: Monday-Friday 7:30am-4:00pm Compressed/Flexible: Not Available Virtual: This is not a virtual position. Position Description/PD#: Program Support Asst (OA)(Surgical Department)/PD00297A

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/15/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Conducts workflow studies of an assigned clock of activities which change periodically due to shifting workload, budgetary fluctuations, changing work processes or functions or reorganizations. Prepares descriptive reports, including coordinates incoming data from a variety of sources. Reviews documents, reports, and/or applications for omissions and inconsistencies, and ensures data entry is complete and accurate. Enters pertinent information into an automated tracking system. You will be rated on the following Competencies for this position: - Computer Skills - Creativity and Innovation - Customer Service - Plan and organize work - Problem Solving Typing Proficiency: Clerk-Typist, GS-2/4; Office Automation Clerk/ Assistant (any grade); (Typing) (any grade); and (Office Automation) (any grade): Must be able to type 40 words per minute. Proficiency Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You will be rated on the following Competencies for this position: Computer SkillsCreativity and InnovationCustomer ServicePlan and organize workProblem Solving Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; or driving an automobile, etc. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.


Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address VA NY Harbor Healthcare System 423 East 23rd Street New York, NY 10010 US
• Name: James Raczynski
• Phone: 929-317-0069
• Email: [email protected]