Social Work Service is seeking a Program Support Assistant to perform administrative duties in the Caregiver Support Program (CSP).

Duties

Provides support to the interdisciplinary Caregiver Support staff and program including 500 Veteran/Caregivers and processing over 50 applications per month. The position requires excellent relational and communication skills; advanced knowledge of and experience with computers; oral and written communication skills and the ability to work with others; particularly military populations and Caregivers that provide assistance to these populations. Knowledge of and experience in working with a military Veteran population within a medical/psychiatric environment is required. Time management skills and a high level of judgement are necessary. This position also requires independence of action, general latitude for decision making and knowledge of information sources concerning complex questions, policies and procedures within the Caregiver Support Program. Program Management and Evaluation Assists the CSP Manager with critical administrative and clerical duties and coordinate administrative policies to assist staff with understanding and following care processes, regulations and service policies. Determines action needed by clinical staff, with action tracking, to ensure timely completion and resolution, and refers significant problems for resolution. Establishes and continually reviews, updates, and develops complex administrative procedures that affect the orderly and efficient flow of work with parties and services outside the facility. Provides administrative, program and technical assistance in the areas of day-to-day operations. Specific duties include but are not limited to the following: Administratively supports all Caregiver Support Program Staff; assists with the Annual Caregiver Support Fair, coordinates and collects necessary data for the program, manages and tracks wellness visits, application tracking, which is critical to the Program operations. Data Monitoring and Analysis Analyzes financial information (e.g., expenditures & cash management) to ensure all operations are with budget, and forecasts future budget needs. Prepares, consolidates & summarizes budget recommendations for each budget cycle, with appropriate cost analysis, as required at the program level. Participate in monthly Budget meetings with assigned Budget Analyst. Assigns and monitors overtime assessments to overtime staff and directly reports overtime dollars to the Budget Analyst every pay period. Functions as the Fund Control Point Clerk CSP, processing all requests for educational materials, office supplies, medical equipment and promotional materials as needed, maintaining/tracking inventory in accordance with VA policy. Program Planning Maintains and tracks program census, assists in the preparation of all program reports; assists in tracking program reviews, action items, quality measures, and the efficiency of the Caregiver Support Program. Maintains the Caregiver Support Program database, assists in maintain available resources and makes recommendations regarding the needs and distribution of resources. Coordinate correspondence for the Caregiver Support Program and assists in the daily operation of the program, including keeping meeting minutes and attendance to staff meetings. Assist with equipment needs for new employees and equipment requests within the CSP. Provides a complete range of the program support which includes customer service and coordination; data analysis, special Caregiver Support Program projects, Caregiver Support Events, performance measure reporting and completes data from the CARMA Tracking System, VA and VISN 22 to meet the goals of the program guidelines. Successfully manages multiple competing priorities and mangers other administrative duties at the discretion of the Caregiver Support Program Manager. Performs other related duties as assigned. Work Schedule: Monday - Friday, 08:00 AM - 04:30 PM Compressed/Flexible: Not Available Telework: Not Available Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (OA)/PD12657O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/06/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: experience in working with a military Veteran population within a medical/psychiatric environment; assisting leadership with administrative and clerical duties to support staff understanding and care processes; analyze financial information for budget forecasting; coordinate daily program correspondence and manage programmatic reporting. You will be rated on the following Competencies for this position: Administration and ManagementCustomer Service (Clerical/Technical)Planning and Evaluating Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work requires no special physical demands. The work is sedentary and does not involve any abnormal risks or discomforts. It may involve some walking, standing, bending, or carrying of light items such as papers, files, or small parts etc. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Raymond G Murphy Department of Veterans Affairs Medical Center 1501 San Pedro Drive, Southeast Albuquerque, NM 87108 US
• Name: Alisha Herzog
• Phone: (913) 683-8960
• Email: [email protected]