You will serve as a INFORMATION TECHNOLOGY SPECIALIST ( CUSTOMER SUPPORT) for the MY NAVY CAREER CENTER.

Duties

You will analyze operating systems malfunctions to implement corrective actions. You will identify errors, bugs, or vulnerabilities resulting from new software capability tests. You will implement protective measures to defend against unauthorized access to computer systems within the organization. You will develop information systems desk guides to assist customers in identifying and resolving computer issues. You will backup information systems to reduce loss of impact on operations.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to possess a current valid United States driver?s license.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• This position is designated as a Cyber IT/Cybersecurity Workforce position. You must obtain and maintain the credentials as described in SECNAV M-5239.2 for specialty area 411 level Basic within 12 months of appointment.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.

Qualifications

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-07 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Assisting leadership in all matters pertaining to compliance with establishment and sustainment of IT user accounts; 2) Supporting management of application user accounts assuring Access Control program complies with Enterprise IT Control Standards; 3) Providing guidance in diagnosing and resolving computer problems in response to customer complaints and or issues and maintains problem tracking and resolution databases; 4) Assisting in the research, evaluation and providing of feedback on problematic trends and patterns in customer support requirements; and 5) Assisting in the development and maintenance of policy and procedures that set standards for IT access controls. NOTE: INFORMATION MUST BE IN RESUME TO BE CONSIDERED. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

Applicants that do not meet the specialized experience may qualify with education as listed below. The degree must be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. All academic degrees and coursework must be from accredited or pre-accredited institutions.

Successful completion of a master's degree or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

OR

Successful completion of 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.



Additional Information:
TIME IN GRADE
Are you applying for a promotion? It is a promotion if you are applying for a general schedule (GS) position that is higher than the grade level you currently hold or previously held in the past.To be considered for a promotion, you must provide SF-50(s) that shows that you have held the next lower GS grade for at least one year. SF-50s that have an effective date within the past year (e.g., General Adjustment SF-50 from this year or Within Rate/Grade Increases (WRI/WGI) SF-50 within a year) do not clearly show that you meet the one-year time-in-grade requirement. That means if you submit an SF-50 that is dated within the last year, you must submit another SF-50 that is dated more than one year ago to clearly demonstrate you meet the time-in-grade requirements.

Contacts

• Address MY NAVY CAREER CENTER 5720 Integrity Drive Millington, TN 38055 US
• Name: Department of Navy EIC
• Email: [email protected]