The Supervisory Program Specialist serves as a member of the hub leadership team and reports to the Clinical Resource Hub Director. The core purposes of this position are management of operations of the Clinical Resource Hub, establishment and maintenance of teams, systems, and processes to ensure telehealth program performance improvement and development of processes and procedures to ensure an adequately trained telehealth workforce that delivers quality care throughout VISN 7.

Duties

Some duties may include: Coordinates all service implementations and works with a team to manage Telehealth systems, including technical support, vendor contracts, service requests, and installation/activation of equipment for the Clinical Resource Hub. Coordinates program support work schedules, resolves any issues experienced during service implementation, including with the education and installation process, and ensures the day-to-day operations of the Hub run as smoothly and effectively as possible. Completes document audits for all Telehealth programs to ensure completeness and accuracy of documentation in accordance with the Conditions of Participation per the Office of Connected Care and other regulatory offices. Addresses essential aspects of legal and ethical issues in video-based care delivery in program planning and implementation. Trains users in the use of existing, modified and new video teleconferencing-telemedicine equipment as a "treatment," communication, educational and management utility. Formulates, presents, executes, and analyzes organizational program measures and evaluates trends and determines compliance with agency guidelines, and strategic direction. Ensures technical accuracy of work products. Prepares performance standards, evaluates performance, conducts progress and annual appraisals, and initiates performance counseling as needed. Develops job analysis and rating tools for vacant positions within team as well as interviews and selects candidates to fill vacancies. Manages employee conduct and behavior and initiates disciplinary counseling or more serious corrective actions when appropriate and monitors and approves/disapproves leave. Preferred Experience: Implementation of Tele-Medicine programs Ability to work across multiple states and facilities Extensive experience working across disciplines and service lines Strong presentation skills are preferred Work Schedule: Full-Time, Monday - Friday 08:00-4:30pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Specialist/PD109460 Permanent Change of Station (PCS): Not Authorized Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/28/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience managing a telemedicine-based healthcare delivery system; Assessing and providing training of users for video teleconferencing, clinical video telehealth, and/or the use of a variety of telehealth equipment; Experience developing telehealth clinical grids and other administrative processes required for effective functions of a virtual healthcare system; Coordinating with a team to manage Telehealth systems, including technical support, vendor contracts, service requests, and installation/activation of equipment; Provides direct supervision and assigns work to subordinate employees and ensures accuracy of work products. You will be rated on the following Competencies for this position: Project Management Strategic Thinking Leadership Administration and Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. Ability to drive and travel long distances via car or airplane to conduct meetings, site visits, and trainings at spoke sites or other official duty travel is required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.


Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Atlanta VA Medical Center 1670 Clairmont Road Decatur, GA 30033 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]