The Administrative Support Assistant is aligned under the Associate Chief of Staff Ambulatory Care and provides administrative support to the ACOS, Ambulatory Care and Administrative Officer. The incumbent is responsible for assisting Ambulatory Care Services leadership team with monitoring and supporting the activities of the Service that comprise of Primary Care, Emergency Department and Urgent Care by updating policies, procedures and processes for administrative and clinical services.

Duties

Major duties include, but are not limited to: Prepares written correspondence, reports, minutes, educational requests are processed correctly and expeditiously. Performs ADPAC duties, triaging computer issues, submitting work tickets, creating VISTA accounts, signature blocks, and keeps 23+ user agreements up-to-date. Works and communicates with clients and customers (e.g., any individuals who use or receive the services or products that your work unit provides, including individuals who work in your agency or in other agencies or organizations outside the Government) to satisfy their expectations. Committed to quality services. Records daily time and attendance for the Service, utilizing the VATAS system accurately. Assists patients and staff in completing authorization forms, fully explaining the outcome in terms understandable to all. Develops relationships of confidence and trust with all customers. Handles conflicts and problems with internal/external customers in constructive and appropriate manner. Knowledge of methods and procedures to protect information systems and data by ensuring their availability, authentication, confidentiality, and integrity. Maintains organizational suspense logs, to include training and meetings. Ensures regulations and guidelines are up-to-date, assists with execution of directives issued from VISN or CTVHCS. Maintains the administrative oversight of the day to day human resources functions to include leave, performance appraisals, performance pay, panel management associated with the clinics. Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences. Identifies a need; gathers, organizes, and maintains information; determines its importance and accuracy, and communicates it by a variety of methods. Work Schedule: Monday - Friday; 8:00am - 4:30pm Virtual: This is not a virtual position. Position Description/PD#: Administrative Support Assistant (OA)/PD031660 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/12/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: review and process incoming and outgoing correspondence, reports and other materials; Prepares written correspondence, reports, minutes, and other administrative requests correctly and expeditiously; Works and communicates with clients and customers to satisfy their expectations; record daily time and attendance ; assist patients and staff in completing authorization forms, fully explaining the outcome in terms; handle conflicts and problems with internal/external customers in constructive and appropriate manner; ensure regulations and guidelines are up-to-date, assists with execution of directives issued; administrative oversight of the day to day human resources functions to include leave, performance appraisals, performance pay, panel management associated with the clinics; maintain organizational suspense logs, to include training and meetings. You will be rated on the following Competencies for this position: Administration and ManagementClericalCustomer ServiceOrganizational Awareness Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address VA Central Texas Health Care System 1901 Veterans Memorial Drive Temple, TX 76504 US
• Name: VISN 17 SSU USAS Group
• Email: [email protected]