The Defense Technical Information Center (DTIC) is the central facility for the acquisition, preservation, protection, retrieval, and dissemination of scientific and technical information supporting the Research and Engineering (R&E) needs of the Department of Defense, as well as federal and industry partners. DTIC ensures the innovation and knowledge stemming from DoD's past and current investment in science and technology (S&T) forms the building blocks for the next generation of discovery.

Duties

Provide technical, analytical, and administrative leadership across the Center to ensure requested changes meet business objectives Work with Center components and liaise with the Defense Information Systems Agency (DISA) Fourth Estate (FE) change management organization to coordinate change activities/initiatives within DTIC?s information systems and IT infrastructures Drive improvements, control and create standardization where required, and provide the necessary challenge when needed Ensure adherence to DTIC and DISA FE change management policies and procedures, end-to-end stakeholder engagement, and judicious application of change control to prevent unauthorized and disruptive changes from being migrated to production Maintain currency in cutting edge software and information management developments to make recommendations on adoption of new software applications, capabilities, and other enhancements to optimize DTIC?s IT operations Foster and advocate for a customer-focused culture within DTIC, concentrating on those activities that most strongly contribute towards improving customer lifetime value

Requirements

• Must be a U.S. Citizen.
• Background investigation required.

Qualifications

Basic Requirement: Applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position. For vacancies below the full-performance level of the position, the basic requirement will be evaluated on a developmental basis. Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process. Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards. Customer Service- experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs. Oral Communication- briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience. Problem Solving- identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions. In addition to meeting the basic requirement, qualified applicants must possess: One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade, GS-12, within the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized experience is defined as experience in Information Technology (IT) technical topics, pulling together various sources into on concise technical document, research process and procedural documentation, and explaining technical details clearly and concisely; advising management officials on change management matters including developing, analyzing, and modifying change management policies and procedures; performing integrated analyses of security and information assurance requirements; documenting change activities with and without use of automated tools; executing roll-back plans; implementing measures to detect unauthorized changes. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Education is not substitutable for specialized experience for this grade level.

Contacts

• Address DEFENSE TECHNICAL INFORMATION CENTER Apply Online Indianapolis, IN 46249 US
• Name: HR Customer Care Center
• Phone: (317) 212-0454
• Email: [email protected]