The incumbent provides clerical and non-clinical assistance to all Virtual Care programs. These programs include Telehealth (Home Telehealth, Store Forward Telehealth, Clinical Video Telehealth), My HealtheVet (VA Blue Button, Secure Messaging), eConsults, and SCAN ECHO.

Duties

Duties Include: Functions as a liaison between staff, patients, and the My HealtheVet program managers to identify and communicate local My HealtheVet related training needs. Reports status/progress to senior managers of the VAIHCS through the immediate supervisor. Serves as a My HealtheVet assistant to recruit and provide training to volunteers and staff to promote awareness of and participation in My HealtheVet, VA Blue Button, and Secure Messaging to list a few features available on the site. Provides guidance and procedural instructions to other employees on complicated data transcribing assignments related to My HealtheVet. Travels to various health care points of care, Veterans organizations, and outreach events to discuss My HealtheVet program objectives and promotes participation in the health care project. Explains and demonstrates how volunteers and staff are helpful in assisting Veterans to use My HealtheVet and Secure Messaging. Travels to all five geographically separated Community Based Outpatient Clinics under the VAIHCS (Decatur, Mattoon, West Lafayette, Peoria, and Springfield) to perform duties as needed. Travel is also required in order participate in outreach events located throughout central Illinois. Provides oral presentations with handouts and visual materials to encourage utilization of the service and anticipated benefits. Serves as a "non-clinical" technician in Clinical Video Telehealth clinics where duties include patient check in/check out, distribution of handouts, non-clinical documentation so Veterans can upgrade accounts over V-Tel. Represents the VAIHCS at forums, conferences, and meetings. Assists in the development of strategies to meet measures, identifies responsible parties, and tracks progress. Researches background information to become knowledgeable of details associated with My HealtheVet, Secure Messaging and VA volunteer requirements. Collaborates with the My HealtheVet program manager to ensure that appropriate individuals are recruited with the proper skills and that suitable training is provided by the My HealtheVet program staff. Work Schedule: 7:30am to 4:00pm Telework: Ad-hoc Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (OA)/PD08069O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/10/2023. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Clerical experience in an healthcare environment. Experience with VISTA and CPRS or relatable databases. Experience with computer software programs such as Microsoft Outlook, PowerPoint, Excel and Word to prepare presentations, briefings, reports and correspondence. Experience collecting data and entering the data into electronic spreadsheets for periodic monitoring. OR, Education: Must have successfully completed 4 years of education above the high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. (TRANSCRIPTS REQUIRED) OR, Combination: Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements. Only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. (TRANSCRIPTS REQUIRED) You will be rated on the following Competencies for this position: Attention to DetailClericalManages and Organizes InformationTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Proficiency Requirement: Must be able to type 40 words per minute. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking, standing, bending, and carrying of light items such as paper, books, small parts, and small equipment. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Danville VA Medical Center 1900 East Main Street Danville, IL 61832 US
• Name: Brooke Cremonesi
• Phone: 217-499-7292
• Email: [email protected]