The primary responsibility of the incumbent is to support the routine operations of the Virtual Care Program Development, Implementation and Quality initiatives and assist in the development work regarding all business, technical and clinical processes for the development of all Virtual Care programs. The Virtual Care Telehealth program includes Home Telehealth, Clinical Video Telehealth programs, and Store and Forward Telehealth.

Duties

Major duties include but are not limited to: -The primary responsibility of this position is to support the routine operations of the Virtual Care Program Development, Implementation and Quality initiatives and assist in the development work regarding all business, technical and clinical processes for the development of all Specialty service area. -This position is expected to work closely with the the service chief , program staff, providers, other healthcare professional team members, clinics, internal and external services, and community agencies. -The Program Analyst is primarily responsible and accountable for providing data management, professional assessment, coordination and planning of multiple healthcare services and acts on behalf of the Veteran to ensure that necessary clinical services are received. -This position provides knowledge and insight into program performance and hindrances. The practice of this position is characterized by leadership in improving patient care. -This position is responsible for data analysis, maintenance and dissemination of standard operating procedures that are or will be needed for Specialty Services and all its modalities. -This role uses informatics principles, theories, and practices to achieve the visions of transparent technology adaption into clinical practice. -Conducts special studies and analyzes complex problems of manpower, equipment, workload statistics, space utilization, etc. -Gathers and analyzes statistical data, trending studies, and personal observations. -Uses studies, findings, and recommendations for planning, organizing, and controlling long-term operations of the Specialty Service. -Collects analyzes, extracts, and summarizes data. Identifies significant trends and issues. Forecasts and estimates program requirements. -Prepares programmatic reports, justifications, charts, graphs, statistical and narrative data, etc. -Assists with position management. Requests funding for the filling of vacant positions and the establishment of new positions. Work Schedule: Full Time - Monday - Friday - 8:00am-4:30pm - Subject to change based on the needs of the facility. Position Description/PD#: Program Specialist/PD072650 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not Required This position is covered by AFGE bargaining unit. Per the AFGE Master Agreement, the Area of Consideration will be: 1st Area of Consideration - Current Facility and CBOC employees; 2nd Area of Consideration - VA Nationwide applicants

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/08/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-10. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement. You may qualify based on your experience and/or education as described below: Specialized Experience: -Conducts special studies and analyzes complex problems of manpower, equipment, workload statistics, space utilization, etc. -Gathers and analyzes statistical data, trending studies, and personal observations. -Uses studies, findings, and recommendations for planning, organizing, and controlling long-term operations of the Specialty Service -Collects analyzes, extracts, and summarizes data. Identifies significant trends and issues. Forecasts and estimates program requirements. Prepares programmatic reports, justifications, charts, graphs, statistical and narrative data, etc. -Assists with position management. Requests funding for the filling of vacant positions and the establishment of new positions OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. This education must have equipped you with the knowledge, skills, and abilities to perform the duties of the position at this grade level and is in a field directly related to the position. (TRANSCRIPT REQUIRED) OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of successfully completed graduate level education (in excess of the first year or 18 semester hours) and specialized experience to meet total experience requirements. NOTE: If using education combined with specialized experience to qualify, a copy of your transcript is required. You will be rated on the following Competencies for this position: Analysis and Problem SolvingDecision MakingKnowledge ManagementOrganizational Stewardship Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is typically sedentary as the employee sits for extended periods. Some walking; standing; bending; carrying medium to light items such as Telehealth peripherals, desktop monitors, papers, books, small parts; or driving an automobile will be necessary. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Overton Brooks VA Medical Center 510 East Stoner Avenue Shreveport, LA 71101 US
• Name: Eric Pollard-Lancaster
• Phone: (404) 263-5354
• Email: [email protected]