About the Position: Serves as a Supervisory IT Specialist (Network Services) for the Joint Activities Command at Fort Liberty, NC. This position may be filled as Term Appointment Not To Exceed 13 months, if the candidate is not a current, permanent Army Employee. Position may also be filled as a temporary promotion or temporary reassignment NTE 13 months by a current, permanent Army employee and may be made permanent without further competition. This is an obligated position.

Duties

Serves as a Supervisor Information Technology Specialist (NETWORK) responsible for the telecommunications network/data/voice/video systems serving the global missions of the Command. Serves as technical expert on the Command?s secure and non-secure Digital Switching System, Voice-over-Internet-Protocol (VoIP) system, telephony firewall system, and all other associated equipment servicing the Command. Responsible for development, planning, programming, implementation, operation, integrated logistics support, configuration and life cycle management of video teleconferencing systems. Plan and assign work to subordinates for mission requirements. Performs investigations, analyses, and takes corrective actions affecting interruptions and/or equipment failures, interface problems, and interference problems.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Top Secret security clearance with Sensitive Compartmented Information SCI access.
• The duties of this position meet the criteria for compliance with Federal and Department of the Army Drug Free Workplace Programs. This position is subject to a pre-employment screening, and random testing thereafter.
• The incumbent may be subjected to short notice recall.
• The employee may be required to work uncommon tours of duty hours, working either fixed or rotating shift which may include evenings, weekends and/or holidays. Employee may be subject to recall situations during nonscheduled time periods.
• This position has a Temporary Duty (TDY) or business travel requirement of 10% of the time to various CONUS and OCONUS locations. This may require travel on military aircraft, ships, and vehicles.
• This position has been designated ?Mission Essential?. In the event of severe weather conditions or other such emergency type situations the incumbent is required to report to work or remain at work as scheduled to support mission operations.
• This is an Information Assurance Workforce position. Incumbent must meet position requirements for certification at Level I in Information Assurance level within 6 months or less of entrance on duty.
• Position subject to one year trial period unless previously completed.
• A one-year supervisory probation may be required unless previously completed.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled VeteransCurrent Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Interagency Career Transition Assistance PlanMilitary Spouses, under Executive Order (E.O.) 13473Non-Department of Defense (DoD) TransferPriority Placement Program, DoD Military Spouse Preference (MSP) Eligible In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience equivalent to the GS-11 grade level in the Federal service which includes 1) Providing service for telecommunications and IP Networks; 2)Troubleshooting network, data, voice, and/or voice services required to interface networks; 3)Installing programs for secure and non-secure Digital Switching System Telecommunications Networks. The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. You will be evaluated on the basis of your level of competency in the following areas: AccountabilityHardware EngineeringInformation Systems/Network SecurityInformation Technology Performance AssessmentInfrastructure Design Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-11).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone, no substitution of education for experience is permitted.

Contacts

• Address DN-APF-W4GKAA HQ JOINT SPECIAL OPERATIONS CMD DO NOT MAIL Fort Liberty, NC 28310 US
• Name: Army Applicant Help Desk
• Email: [email protected]