The position is in the Medical Administration Service of the Alexandria Veterans Affairs Health Care System and provides coverage of patient accounts and decedent affairs for the facility. Work performed under the Intake Ambulatory Care Supervisor.

Duties

Duties include, but are not limited to: Maintains patient fund accounts (receive deposits, post deposits to individual accounts, post withdrawals, and balance accounts daily) Maintains statistical data and compile reports related to patient fund accounts. Follows guidelines, directives, manuals, standard operating procedures, regulations, and other guidance in performing work. Advises families on death and burial benefits. Prepares forms required in the processing of death cases. Compiles data and prepare reports such as mortality reports, audits, and reviews. Assists confused, distraught and/or upset individuals who do not understand policies and regulations. Communicates with and treat customers in a courteous, tactful, and respectful manner. Provides customers with consistent information according to established policies and procedures. Handles conflict and problems dealing with customers constructively and appropriately. Uses Microsoft Word or comparable word processing software to prepare letters, reports, and memoranda. Uses Microsoft Excel or comparable spreadsheet software to create and edit spreadsheets. Uses Microsoft Outlook to send and receive emails. Uses Veterans Health Information and Technology Architecture (VistA) applications or other comparable health information system(s) to access information or input data. Work Schedule: Monday-Friday 8:00 a.m. - 4:30 p.m. or 7:30 a.m. - 4:00 p.m., subject to change based on the needs of the facility. Compressed/Flexible: Not available Telework: Not available Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD061620 Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not authorized Permanent Change of Station (PCS): Not authorized PCS Appraised Value Offer (AVO): Not authorized Financial Disclosure Report: Not required This position is covered by AFGE bargaining unit. Per the AFGE Master Agreement, the Area of Consideration will be: 1st Area of Consideration - Current Facility and CBOC employees; 2nd Area of Consideration - VA Nationwide applicants; 3rd Area of Consideration - Other Status candidates

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/31/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: using automated systems, such as a spreadsheet, to input, edit, or retrieve data; experience working with basic bookkeeping procedures to include debiting and crediting and performing basic arithmetic; compiling data and preparing reports; performing administrative and clerical work in an office setting; experience applying analytical and evaluative techniques to information gathered and determining its accuracy and relevance. You will be rated on the following Competencies for this position: Computer SkillsCustomer ServiceTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Typically, the position sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, medical records, etc. No special demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Alexandria VA Medical Center 2495 Shreveport Highway Pineville, LA 71360 US
• Name: Cynthia Rowe
• Phone: 717-205-7996
• Email: [email protected]