Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is to serve as a lead technician of the Local Area Network (LAN) Element of the Management and Systems Flight. Serves as an Information Technology (IT) Specialist; responsible for the administration, operation, and maintenance of the squadron's computer network and for providing technical assistance, training.

Duties

Provides customer technical assistance and support. Recommends selection of, installs, upgrades, and maintains Logistics Readiness software Serves as the Logistics Readiness Squadron network security officer Provides guidance, assistance, and training to Logistics Readiness customers

Requirements

• U.S. Citizenship Required
• Males must be registered for Selective Service, see www.sss.gov
• Required to obtain and maintain a Secret security clearance
• This position is subject to provisions of the DoD Priority Placement Program
• The employee may be required to work other than normal duty hours
• Overtime and/or emergency overtime may be required
• Work may occasionally require travel away from the normal duty station on military or commercial aircraft
• Disclosure of Political Appointments
• Duties will require traveling to multiple buildings
• Must be CompTIA Security+ (CE) Certified
• NO PCS Cost authorized

Qualifications

In order to qualify, you must meet the requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Individual Occupational Requirements for the Information Technology (IT) Management Series, GS-2210 (Alternate A). https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ EDUCATION: master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. OR Experience: Must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail, Customer Service, Oral Communication, and Problem Solving AND one year of specialized experience at the next lower grade GS-07 (or equivalent in other pay systems) which includes knowledge of customer support concepts and methods; installed applications, operating systems, network systems, protocols, and equipment sufficient to assist management in determining requirements, and resolving problems; knowledge of customer support techniques and principles sufficient to review, validate, and standardize problem resolutions for inclusion in problem resolution databases; knowledge of problem resolution techniques and tools sufficient to resolve more complex customer problems; knowledge of organizational business requirements sufficient to evaluate and report on new IT tools and trends which will enhance customer use of systems, and to recommend purchase of new technology which will enhance the delivery of customer support services. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-07 level is required to meet the time-in-grade requirements for the GS-09 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1. Knowledge of computer equipment, internal computer processes, application and utility programs, and magnetic Media; includes customer support principles sufficient to receive, responds to, and ensures complete resolution of problems. 2. Knowledge of network customer use and systems maintenance sufficient to give needed guidance or training to customers and workgroup managers to prevent problem recurrences, and a wide range of computer techniques, requirements, sources, and procedures 3. Knowledge of a wide range of analytical and diagnostic methods, procedures, and principles to identify system failures, take corrective actions to resume normal operations, and implement procedures to allow for partial use until problems are resolved. To include some elements of programming, systems analysis, and equipment operations. 4. Knowledge of current supported organizational system software to include operating system and application software packages. And the ability to order/interpret system dumps, order/implement back-up recovery procedures to replace faulty disks, reallocate equipment usage to mitigate equipment malfunctions, recognize priority contentions, remove work from an operating schedule, and similar actions involving equipment, programs and operating systems knowledge. 5. Skill in diagnosing and resolving problems with telecommunications and Local Area Network systems to carry out assignments which may not be typical in nature and require adaptation of standard procedures and established. 6. Ability to communicate factual and procedural information clearly, both orally and in writing, and maintain good working relations. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience, transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Contacts

• Address JB Langley-Eustis 45 Nealy Avenue Ste 224 JB Langley-Eustis, VA 23665 US
• Name: Total Force Service Center
• Phone: 1-800-525-0102
• Email: [email protected]