About the Position: The Office Support Assistant (Medical Evaluation Board) position is located under the Director of Admin, Patient Administration, Department of Patient Administration Records, with a duty location Fort Sam Houston, Texas.

Duties

Respond to telephone inquiries from unit administrators/service members seeking information concerning eligibility/appropriate procedures to obtain medical care. Provide clerical support for service members undergoing Physical Disability Evaluation System (PDES) processing and associated actions. Maintain administrative case files by initiating/extracting information for the record. Enter information into automated health care reporting systems for future reference. Sign health records in and out as appropriate to office personnel/Health Record Custodians to ensure accountability. Prepare recurring/special reports for management's informational purpose. Provide clerical support task such as ordering supplies/inputting data prepared by the supervisor ensuring accuracy.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Immunization screening may be required.
• One year probationary period may be required.
• This position requires a mandatory seasonal influenza vaccine and is therefore subject to annual seasonal influenza vaccinations.
• This position may be inclement weather essential. This means that you must be willing to make every attempt to report for duty on time and/or remain on duty during severe weather conditions.
• This position may require periodic immunizations (other than the influenza vaccine) and tuberculosis monitoring.
• This position may be eligible for Situational/Ad-HOC Telework.
• Incumbent must be able to obtain and maintain a Physical Evaluation Board Liaison Office (PEBLO) Certification within 6 months of start date.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. 30 Percent or More Disabled VeteransCurrent Civilian Employees of the Defense Health Agency (DHA)Current Permanent Department of Defense (DoD) Civilian EmployeeDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferOffice of Personnel Management (OPM) Interchange Agreement EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience:One year of specialized experience equivalent to at least the GS-04 grade level in the Federal service which includes utilizing digital and automated tools; marking and maintaining files; composing correspondence; receiving incoming telephone calls and responding to personal inquiries. OR Education: Successful completion of a four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. (Note: You must attach a copy of your transcripts.) OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of by 60. Add the two percentages. You will be evaluated on the basis of your level of competency in the following areas: ClericalCustomer Service (Clerical/Technical)Health Records ManagementOffice Operations Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-04).

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address JT-DHA-DD83DB DHA SAN ANTONIO MKT-BROOKE AMC DO NOT MAIL Fort Sam Houston, TX 78234 US
• Name: Army Applicant Help Desk