About the Position: Incumbent serves as an Emergency Communication Dispatcher for the Directorate of Emergency Services, Fire Protection & Prevention Division, 911 Emergency Communications Branch providing around the clock 24/7 emergency police, fire, guard and medical services to the public by answering emergency 911 calls, and dispatching appropriate personnel and equipment.

Duties

Responsible for the receipt and effective evaluation of 911 emergency calls, to include installation fire, police, ambulance service, and Commercial Intrusion Detection System alarms. Provide Emergency Medical Dispatching (EMD assistance to callers with medical emergencies. Monitor and log status and availability of police, fire and medical field units to assure an appropriate response is made using a Computer Automated Dispatching System (CADS). Refer non-emergency callers to appropriate civilian and governmental agencies. Prepare police blotters, journals, and other associated police and emergency response reports, filing and other administrative duties as required.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• The employee must obtain and maintain a Secret security clearance and access.
• Obtain and maintain certification in first-aid and CPR.
• Must be able to pass an audiology examination.
• Must be able to pass an optometry examination that includes being able to vividly distinguish colors.
• Subject to work emergency overtime
• Must obtain and maintain 911 communications certification in Emergency Medical dispatch (EMD) within 9 months of employment.
• Must have completed a 40 hour basic Telecommunicator training program.
• Must possess and maintain an active National Crime Information Center (NCIC) certification.
• Position is subject to shift work.
• Subject to work an alternate work schedule, which requires an uncommon tour of duty (including nights, weekends and holidays).
• Performance of duties is in a highly stressful, restricted office environment.
• Must obtain and maintain continuing Dispatch and Intrusion Detection education requirements within 9 months of employment.
• Must possess and maintain a valid State driver's license.
• Must obtain and maintain training in the Emergency Management System within 9 months of employment.
• Must obtain and maintain a certification in either the Public Safety Dispatcher Course or Telecommunicator I and II within 9 months of employment.
• This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.
• Must obtain and maintain certification in hazardous materials awareness within 9 months of employment.
• Must obtain and maintain training and/or certifications as required to perform duties as associated to this position within 9 months of employment.
• Please see "Additional Information" for other Conditions of Employment.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes experience in an Emergency Services Communications Center that includes (1) providing emergency services communication operations in an Emergency Services Communications Center; (2) provide clear and precise instructions under highly stressful conditions; (3) operate and interface with law enforcement computerized databases such as Centralized Operations Police Suite (COPS), National Crime Information Center (NCIC), provide assistance to callers with medical emergencies and state law enforcement telecommunications systems, as well as the Computerized Intrusion Detection System (IDS). This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05). Must have completed a 40 hour basic Telecommunicator training program or Public Safety Dispatcher Course. Must possess and maintain an active National Crime Information Center (NCIC) certification. ** You must show proof of completing the Telecommunicator training program or Public Safety Dispatcher Course and National Crime Information Center (NCIC) certification or your application will not be considered.** You will be evaluated on the basis of your level of competency in the following areas: Manages and Organizes InformationSpeakingStress ToleranceTechnical Competence Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Education

This job does not have an education qualification requirement.

Contacts

• Address DM-APF-W6CDAA US ARMY GARRISON FT KNOX DO NOT MAIL Fort Knox, KY 40121 US
• Name: Army Applicant Help Desk
• Email: [email protected]