About the Position: Serves as Emergency Communication Dispatcher providing around the clock 24/7 emergency police, fire, guard and medical services to the public by answering emergency 911 calls, and dispatching appropriate personnel and equipment.

Duties

Responsible for the receipt and effective evaluation of 911 emergency calls, to include installation fire, police, ambulance service, and Commercial Intrusion Detection System alarms. Provide Emergency Medical Dispatching (EMD) assistance to callers with medical emergencies. Monitor and log status and availability of police, fire and medical field units to assure an appropriate response is made using a Computer Automated Dispatching System (CADS). Refer non-emergency callers to appropriate civilian and governmental agencies. Prepare police blotters, journals, and other associated police and emergency response reports, filing and other administrative duties as required.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• The employee must obtain and maintain a Secret security clearance and access.
• Must obtain and maintain certification in first-aid and CPR.
• Must be able to pass an audiology examination.
• Must be able to pass an optometry examination that includes being able to vividly distinguish colors.
• Subject to work emergency overtime
• Must obtain and maintain 911 communications certification in Emergency Medical dispatch (EMD) within 90 days of appointment.
• Must obtain a 40 hour basic Telecommunicator training program within 9 months of appointment.
• Must obtain and maintain an active National Crime Information Center (NCIC) certification within 9 months of appointment.
• Position is subject to shift work.
• Subject to work an alternate work schedule, which requires an uncommon tour of duty (including nights, weekends and holidays).
• Performance of duties is in a highly stressful, restricted office environment.
• Must obtain and maintain continuing Dispatch and Intrusion Detection education requirements within 9 months of appointment.
• Must possess and maintain a valid State driver's license.
• Must obtain and maintain training in the Emergency Management System within 9 months of employment.
• Must obtain and maintain a certification in either the Public Safety Dispatcher Course or Telecommunicator I and II within 9 months of employment.
• Must be able to input data at a rate of 30 words per minute (WPM) using a standard keyboard.
• Must obtain and maintain certification in hazardous materials awareness within 9 months of employment.
• Must obtain and maintain training and/or certifications as required to perform duties as associated to this position within 9 months of employment.
• Please see "Additional Information" for other Conditions of Employment.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes experience in an Emergency Services Communications Center that includes (1) providing emergency services communication operations in an Emergency Services Communications Center; (2) provide clear and precise instructions under highly stressful conditions; (3) operate and interface with law enforcement computerized databases such as Centralized Operations Police Suite (COPS), National Crime Information Center (NCIC), provide assistance to callers with medical emergencies and state law enforcement telecommunications systems, as well as the Computerized Intrusion Detection System (IDS). This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05). You will be evaluated on the basis of your level of competency in the following areas: Manages and Organizes InformationSpeakingStress ToleranceTechnical Competence

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address DM-APF-W6CDAA US ARMY GARRISON FT KNOX DO NOT MAIL Fort Knox, KY 40121 US
• Name: Army Applicant Help Desk