The VA Northeast Ohio Healthcare System is recruiting for a Medical Administrative Specialist. The Medical Administrative Specialist will function in Patient Care Administrative Service (PCAS).

Duties

The duties of the Medical Administrative Specialist include, but are not limited to:: Applying analytical and evaluative methods and techniques to issues or studies concerning the efficiency and effectiveness of the scheduling program. Knowledge of Joint Commission standards relating to scheduling to assure compliance and to recommend improvement to meet standards. Knowledge and experience of a wide range of concepts, principles and practices of the scheduling programs in order to train staff in complex and diverse procedures. The scheduling training team has the responsibility for the management of training for patient processing activities associated with VA programs (e.g. scheduling, check-in/out, clinic workload, cancellations, recalls, return to clinic orders, consults, special programs, etc.). Employee will use standard work methods to gather information, identify and analyze issues, and develop recommendations to resolve functional problems of effectiveness and efficiency for training operations in a program or program support setting. Issues, problems, or concepts are susceptible to direct observation and analysis. Analytical techniques and evaluation criteria to the measurement and improvement of program effectiveness and/or organizational productivity. The employee works independently to develop and plan the overall training program for facility employees, including developing deadlines, priorities, and training schedules. Employee informs and recommends solutions to the supervisor of potentially controversial findings, issues, or problems with widespread impact. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday 8:00am - 4:30pm Compressed/Flexible: Not Authorized Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Medical Administrative Specialist/PD921950 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/25/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-05 and below. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Applicants must be eligible under the VA Interchange Agreement, having served continuously for at least one year in the other merit system under this interchange agreement. For more information regarding the VA Interchange Agreement please visit: https://www.opm.gov/policy-data-oversight/hiring-authorities/competitive-hiring/. All Title 38 Veterans Canteen Service (VCS) employees must have served in their Excepted Service position for at least 90 days in order to be eligible for a position within the Competitive Service. Applicants who were previously selected under a Competitive Delegating Examining Unit (DEU) announcement must have served in their position for at least 90 days prior to being eligible for other positions within the Competitive Service. In addition to the qualification above you must also have: Specialized Experience: GS-07 Specialized Experience: You must possess one year of specialized experience equivalent to the GS-05 level in the Federal service. Specialized experience is defined as experience which equipped you with the particular knowledge, skills, and abilities required to perform successfully the duties of the Medical Administration Specialist, and that is typically in or related to the work of the position. Examples of specialized experience include: explaining or providing guidance on laws, regulations, policies, standards, or procedures to management, and personnel; recommending improvements or solutions to problems, or determines appropriate actions; entering data or other information into computer; analyzing or interpreting data or other information. OR GS-07 Education: You must possess one year of graduate-level education or Superior Academic Achievement (SAA). One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent one year of full-time study. If that number cannot be obtained from the school, 18 semester hours should be considered an academic year of graduate study. SAA is based on class standing (upper third), GPA of 3.0 or above based on four years of education, or honor society membership. OR GS-07 Combination of Experience and Education: You must possess a combination of experience and education to qualify at the GS-7 level. This will be computed by first determining your total qualifying experience as a percentage of the experience required for the grade level; then determining your education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify. For example if you possess nine semester hours of graduate education (50% of the education requirement) and six months of qualifying experience (50% of specialized experience requirement) you meet 100% of the requirement and be qualified. OR GS-09 Specialized Experience: You must possess one year of specialized experience equivalent to the GS-07 level in the Federal service. Specialized experience is defined as experience which equipped you with the particular knowledge, skills, and abilities required to perform successfully the duties of the Medical Administration Specialist, and that is typically in or related to the work of the position. Examples of specialized experience include: assisting in processing administrative issues; acquires and maintains a working knowledge of relevant laws, regulations, policies, standards, or procedures; promoting and maintaining good working relationships with key individuals or groups; monitoring, maintaining, and updating data, records, or other information; reviewing reports, documents, records, data, or other materials to verify completeness, correctness, consistency, and compliance; notifying individuals of decisions, problems, or further actions needed. OR GS-09 Education: You must possess a Master's or equivalent graduate degree or two full years of progressively higher level graduate education leading to such a degree, or an LL.B or J.D., if related. OR GS-09 Combination of Experience and Education: You must possess a combination of education and experience to qualify at the GS-09 level. Only graduate education in excess of the amount required for the GS-07 level (1 year) may be used to qualify. For example, the position to be filled is a Medical Administration Specialist. You have six months of specialized experience equivalent to GS-07 and one year of graduate level education. You meet 50 percent of the required experience, but none of the required education, since you do not have any graduate education beyond the GS-07. Therefore, you meet only 50 percent of the total requirement and are not qualified for the position. You will be rated on the following Competencies for this position: Data Analysis Problem Solving Program Management Process Improvement Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some light physical effort may be required. There may be some walking; standing; bending; carrying of light items including training paperwork or manuals, or small equipment, such as laptop computers, mobile LCD projectors; or driving an automobile. Incumbent may be susceptible to eyestrain from working long hours on the computer. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address VA Northeast Ohio Healthcare System 10701 East Boulevard Cleveland, OH 44106 US
• Name: Viorica Mclaughlin
• Phone: 216-556-2162
• Email: [email protected]