The Rehabilitation Service Line is seeking a full-time Program Support Assistant for the VA Medical Center in Atlanta, Georgia. The position is primarily located in the Physical and Occupational Therapy sections of the Rehabilitation Service Line, and also provides support to other sections of the service line when required.

Duties

The incumbent works closely with Physical and Occupational Therapy Team members and section chiefs. Duties include timekeeping, assisting with education requests, orienting new staff, and serving as a sponsor for employee PIV cards. Other duties include, but are not limited to: Processing orders for supplies and equipment. Collection, compilation, and/or tracking of data and program information. Updating policies/procedures per Physical and Occupational Therapy Supervisors. Determining eligibility for benefits. Working with professional staff to assure ongoing efficiency of clinic areas. Coordinating a performance measurement system and qualify improvement efforts within the parameters of the team. Investigating patient complaints and incidents, working with other departments as necessary. Demonstrates knowledge and use of Outpatient Scheduling Processes and Procedures. Monitors consultations and return to clinic orders. Work Schedule: Monday through Friday, 7:30am to 4:00pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD103000 Relocation/Recruitment Incentives: Not authorized. Permanent Change of Station (PCS): Not authorized. Financial Disclosure Report: Not required. NOTIFICATIONS: This position is an AFGE Bargaining Unit position. This position is covered by locality-based comparability pay. Current employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held. Time-in-Grade Restriction: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. The grade may have been in any occupation but must have been held in the Federal service. Interchange Agreements with Other Merit System: Employees who occupy medical or medical-related positions and were appointed under 38 U.S.C. 4701(1) or (3) [formerly 38 U.S.C. 4104 (1) and (3)] must be serving in a full-time position without time limit and have served continuously for at least one year in this other merit system to be eligible to convert to the Title 5 System. Some exceptions to this rule may apply if you have previously acquired tenure under a Title 5 appointment. Veterans' preference does not apply for current permanent Federal agency employees.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/23/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-6) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: providing administrative support to clinics and healthcare personnel; general program support work such as the collection, compilation, and/or tracking of data; preparing recurring and non-recurring reports; maintaining employee time and attendance reports; ensuring that supported program has appropriate equipment, supplies, space etc. and that such is properly maintained.. You will be rated on the following Competencies for this position: Analytical ReasoningCommunicationComputer Skills Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items such as papers, books, small parts, or driving an automobile, etc. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Atlanta VA Medical Center 1670 Clairmont Road Decatur, GA 30033 US
• Name: June Borsari
• Phone: 508-944-6804
• Email: [email protected]