Employee will be assigned to the Facilities Service Line, VA Medical Center, Tomah, WI, performing workflow assessment and optimization in clinical systems support, administrative, educational, and networking research domains.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties include, but may not be limited to the following: Collects and analyzes data to make recommendations, develop training, and implement new software and data collection packages and perform networking and informatics operations for the hospital's Special Purpose Facilities Systems (i.e., door access control, video surveillance systems, paging and overhead announcement systems, duress and intrusion alert systems, etc.). Exercises expertise in clinical support systems networking operations; develops and/or oversees the development of informatics related to patient care; develops performance management tracking tools; and extracts, analyzes, and provides data to assess treatment impacts such as system usage estimates, estimated system bandwidth usage, etc. Provides relevant networking and/or administrative data to identify, quantify, and resolve organizational informatics problems. Integrates software applications for clinical services by (1) evaluating the unique needs of the specific clinical services in conjunction with the capabilities of the software; (2) reviewing the effectiveness of the systems and procedures; and (3) troubleshooting when functionality is compromised.; and utilizes the applicable software manager menu systems and tools, develops, modifies, and tests components specific to fields and data that individualize/customize applications to user roles/needs. Troubleshoots and diagnoses communication problems with network infrastructure. Utilizes databases and registries to formulate tools to support patient care support systems and ensure quality management and oversight of all special purpose systems. Serves as the knowledge expert for all supported and associated clinical systems support software and provides users and staff with consultative support and education. Consults, advises, and educates all levels of employees including the highest levels of management, on methods and means to make supported health care system operations more effective and efficient. Examines the need for change throughout the organization; determines what changes need to be aligned and how to do it; and leads or participates on process improvement, root cause analysis and system redesign teams. Improves efficiency and effectiveness of processes by utilizing knowledge of human factors, usability of redesigned health information systems (i.e., software and hardware), and knowledge of human physical and psychological barriers to usability; conducts tests to analyze usability, sequencing, flow, etc., ensuring adaptability of the process(es) to the workflow and that the processes used are the most efficient and effective; and redesigns and customizes processes. Collaborates with technical, clinical, and administrative staff to develop system requirements while understanding system capabilities and limitations. Utilizes analytical and evaluative techniques to assess the effectiveness of results and of other related informatics programs. Applies statistical analyses and interprets their significance including validity of measures used to generate outcomes related to patient support systems; and chairs/participates in a variety of information technology and information management committees. Performs other related duties as assigned. Work Schedule: Monday - Friday, 8:00am - 4:30pm. Recruitment & Relocation Incentives: Not authorized Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Financial Disclosure Report: Not Required

Requirements

Qualifications

SPECIALIZED EXPERIENCE: Applicants must also have at least one (1) year of specialized experience that equipped them with the particular knowledge, skills, and abilities to perform successfully the duties of this position. To be creditable, this experience must have been equivalent to at least the GS-11 level in the Federal service. Specialized experience includes: experience in informatics responsible for improving the quality, efficiency and effectiveness of health care by integrating clinical and information processes in a health care environment; utilizing and training others in the use of an electronic health record system and associated clinical software to include conducting evaluations of clinical software needs; using available tools to make modifications to, design, or enhance software applications; testing and troubleshooting software to identify root causes and solutions of problems; and experience in the planning, support and implementation of software packages that integrate with various clinical multi-service software packages. You will be rated on the following Competencies as part of the assessment questionnaire for this position: Information Technology Program ManagementPartneringTechnology Management IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Tomah VA Medical Center 500 East Veterans Street Tomah, WI 54660 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]