The incumbent serves the Senior Loan Technician in the Loan Administration (LA) Value Stream (VS). Serves as a team leader and a source of technical expertise and guidance to Loan Technicians and Assistant Loan Technicians in the LA VS who are involved in monitoring mortgage companies and financial institutions that service loans guaranteed by the Department of Veterans Affairs (VA) pursuant to Title 38, United States Code and protecting the interests of the U.S. Government

Duties

Serves as a team leader and a source of technical expertise and guidance to Loan Technicians and Assistant Loan Technicians. Provides guidance and training to staff; monitors quality, quantity, and timeliness of work; and assists with reviews and reports. Communicates with a variety of individuals (veterans, real estate attorneys, banking industry professionals, etc.) to provide information on the Loan Guaranty Program. Uses knowledge & skill to apply techniques to obtain & evaluate a borrower's ability (or lack thereof) to reinstate a delinquent loan & to conclude whether a borrower can afford to repay the loan. Instructs servicers/holders on VA requirements for servicing delinquent VA loans and procedures. Reviews cases for approval and when appropriate, for payment. Implements training and process design to improve the quality of work completed.

Requirements

• You must be a U.S. citizen to apply for this job
• Selectees are subject to a background/suitability investigation
• Selective Service registration is required for males born after 12/31/1959
• A probationary period may be required for employees and supervisors
• Multiple SF 50s may be submitted to verify time in grade
• Transcripts (official or unofficial) must be submitted if using education to qualify
• A current SF 50 is required

Qualifications

Specialized Experience: To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Office of Personnel Management's group coverage qualification standards, associated individual occupational requirements (IOR), and individual qualification standards covering white collar occupations in the Federal competitive service can be found here. To qualify, applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-11) in the normal line of progression for the occupation in the organization. Specialized experience is defined as demonstrating a thorough knowledge and expertise in all phases of the loan guaranty program. Examples of specialized experience would typically include, but are not limited to: - Experience demonstrating a competence in agricultural, commercial, realty, or other types of loans. - Experience such as reviewing and passing along applications for agricultural, commercial, bank or mortgage loans. - Experience servicing a loan portfolio of a bank or other loan association. - Experience performing financial analysis of commercial concerns for investment purposes. - Experience appraising real estate to determine property valuation, or similar work.

Education

There is no educational substitution at this grade level.

Contacts

• Address Cleveland Regional Benefit Office Federal Building, 1240 East 9th St Cleveland, OH 44199 US
• Name: Melody Williams
• Phone: (313) 596-7255
• Email: [email protected]