Serves as a Computer Specialist with the NAS Security and Enterprise Operations (NASEO) TFMS & NAIMES Services Team.

Duties

Incumbent applies experience and advanced technical knowledge applicable to his/her discipline to accomplish assignments and to develop plans and techniques to improve programs and policies. Performs multiple, varying, and complex assignments under the limited direction of a manager. Applies experience and advanced technical knowledge applicable to his/her discipline to accomplish assignments and to develop plans and techniques to improve programs and policies. Understands how his/her technical area interacts with or is affected by other disciplines, and considers the objectives of the major subdivision and LOB/SO when developing, integrating, and implementing solutions to diverse, complex problems. Provides recommendations to improve work processes. Contributes to the preparation of management/technical reports or contractual documents, and may communicate the overall results of a project or work activity to FAA management, industry, and other external parties. Resolves all but unique technical problems without the intervention of management or a more experienced technical specialist. Identifies and informs management of problems that require their attention. Often develops and recommends techniques to address problem situations. Work is reviewed periodically, typically at major milestones and at completion, for technical compliance and alignment with the requirements of the project or other work activity. Collaborates with Air Traffic Systems Operations, Technical Operations National Operations Control Center (NOCC), Program Management Office (PMO), and other Tech Ops personnel as needed, regarding scheduling & execution of NAS Aeronautical Information Management System (NAIMES) and TFMS maintenance activities ensuring little to no impact to NAS operations. Assists with reviews and improvements to processes associated with the day-to-day operations and transition of NAIMES and TFMS services. Coordinates the transition of Remote Monitoring and Logging System (RMLS) ticketing for NAIMES and TFMS and Departure Spacing Program (DSP) to the Enterprise Services Desk. Reviews NAIMES and TFMS outage reports for accuracy of reporting and content, and correlates outages to NAS interruptions. Ensures RMLS entries are entered and updated to reflect the most accurate information for NAIMES and TFMS Enterprise Service Interruptions. Participate in RMLS and ticketing enhancement initiatives as needed. Participates in regularly recurring Team meetings and provides updates on NAIMES and TFMS related issues. Participates in monthly NAIMES and TFMS PMRs and provides input on contract performance and makes recommendations through the Manager and COR. Must be able to effectively express ideas and resolve divergent viewpoints with tact and diplomacy. The ability to prepare acceptable written material is required. Incumbent may be required to be available for call back and emergency restoration after hours.

Requirements

• US Citizenship is required.
• Selective Service Registration is required for males born after 12/31/1959.
• Must submit an SF50 (See Required Documents)
• Designated or Random Drug Testing required.

Qualifications

To view the complete qualification standard, applicants should reference – U.S. Office of Personnel Management the Group Qualification Standard for Administrative and Management Positions:https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=Group-StandardsTo qualify for this position you must demonstrate in your application that you possess at least one year of specialized experience equivalent to FV-H/ FG/GS-10-12. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position.Specialized experience is: Experience supporting a large IT enterprise network operations center to include overseeing critical services and applications, maintaining awareness of real-time events, and updating management and customers on any impact to services.Applicants should provide examples of specialized experience in their work history.Qualifications must be met by the closing date of this vacancy announcement.Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or may result in you not being considered for the job.Applicants may be asked to verify information on your application for employment with the FAA.Interviews: Some, all or none of the applicants may be interviewed.Selection may be made from this announcement or from ACT-ATO-23-AJWB170-85329.This position requires 24x7x365 manning of the Enterprise Operations. Shift work will be required.

Contacts

• Address Federal Aviation Administration ACT Regional HR Services Division Atlantic City International Airport, Bldg. 300 AHF-E300 Atlantic City, NJ 08405 US
• Name: Jennifer Lowery
• Phone: 1 (609) 485-5748
• Email: [email protected]