About the Position: Serves as the Director of the Customer Programs, Quality and Logistics Directorate at Watervliet Arsenal (WVA), responsible for the management of customer service, logistics, and quality resources of the Watervliet Arsenal and for the establishment, administration, and control of partnering activities (Public Private Partnering (P3) and Direct Sales) for WVA with synergistic customers and other business development activities.

Duties

Direct the execution of the Customer Engagement and Program Management Division which aligns all Customer Engagement, Marketing, Business Development, and Strategic Planning along with associated cost, estimating, and economic analysis into one area. Oversee personnel responsible for: serving as liaisons between WVA and the customer, analyzing customer satisfaction levels against WVA performance and lost orders and identifying opportunities for improvement. Direct the execution of the Logistic Management Division which is responsible for the acquisition, approval, requisitioning, warehousing, distribution, maintenance and surveillance of supplies and equipment necessary to the mission. Direct the execution of the Quality Division which is responsible for Quality Assurance, Quality Control and Quality Engineering and Planning. Monitor the interpretation and implementation of all directives and regulations issued by higher authority regarding assigned functions for propriety and effectiveness. Direct the execution of the WVA Strategic Plan within the CQL Directorate. Direct the analysis and implementation of logistical support procedures to ensure centralized operations designed to provide maximum efficiencies for the installation operations.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Top Secret security clearance or access for the duration of employment.
• This position requires you to submit a Public Financial Disclosure Report (OGE 278) or a Confidential Financial Disclosure Report (OGE450) upon entry, and annually thereafter.
• This position is subject to a pre-employment drug test, and random testing thereafter, to include testing based on reasonable suspicion and testing due to direct involvement with an on-duty accident.
• This position is supervisory as defined by the Office of Personnel Management's (OPM) General Schedule Supervisory Guide (GSSG). A one year probation to assess your ability to perform supervisory duties is required unless previously completed.
• This position has a data analytics requirement. The incumbent must meet all requirements for data analytics level 3 certification within 36 months of being placed on the position.
• See "Additional Information" section for additional requirements.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled VeteransCurrent Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Defense Civilian Intelligence Personnel System (DCIPS) Interchange AgreementDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceExecutive Order (E.O.) 12721Interagency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferOffice of Personnel Management (OPM) Interchange Agreement EligiblePeople with Disabilities, Schedule APriority Placement Program, DoD Military Spouse Preference (MSP) EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes: (1) Managing the overall operation of an organization and/or department; (2) Determining work priorities/progress of work being accomplished, adequacy of planning and performance of personnel; (3) Provide expert technical advice to supervisory staff, senior leaders, and management officials in support of the organization; (4) Provide directives in relation to operating and administrative difficulties, and make decisions on the resolution of unusual or complex problems; and (5) Brief and prepare guidance, both written and oral, in a professional and technically competent manner on complex issues in a wide variety of disciplines. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-14). You will be evaluated on the basis of your level of competency in the following areas: CommunicationsLeadershipOrganizational Performance AnalysisProgram Management Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-14).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address AJ-APF-W0K9AA US ARMY ARSENAL, WATERVLIET DO NOT MAIL Watervliet, NY 12189 US
• Name: Army Applicant Help Desk