Job opening: IT SPECIALIST (CUSTOMER SUPPORT) - TITLE 32
Salary: $81 545 - 106 006 per year
Relocation: YES
Published at: Jul 17 2023
Employment Type: Full-time
This position is for a IT Specialist (CustSpt), PD# D2182P01 located in the Communications Section in an Air National Guard Wing, located at the 116h Communications Squadron on Robins AFB, Georgia.
This is a full-time, Excepted Indefinite Not To Exceed 2 Years, dual status position which requires Georgia Air National Guard Membership. Position is Indefinite however, may convert to permanent without further competition.
Area of Consideration: Current members of the Georgia Air National Guard
Duties
As a IT Specialist (CUSTSPT), GS-2210-11, you will:
Manage the assigned IT/communications environment with privileged access at the network level for the Wing, Geographically Separated Units (GSU), and Tenants.
Develop, recommend, and install solutions and upgrades to ensure availability, integrity, efficiency, and reliability of all components of the assigned system.
Serve as a focal point for ensuring functionality and operability of the assigned IT/data systems/functions, voice and wireless systems to support mission requirements of Wing, Geographically Separated Units (GSU), and Tenants.
Provide ongoing technical support to customers to ensure proper functional use of equipment and programs and to preclude undue interruptions to IT and communications services.
Determine customer requirements and assists customers by recognizing and analyzing trends and providing instruction and orientation services.
Install, maintain, and repair hardware devices supporting a broad range of information and communications systems.
Review and validate radio frequency allocations.
Provide spectrum management guidance to units deploying equipment in support of contingency, exercise, or wartime requirements.
Participate with operating officials, system users, and others in progress review of established systems to determine the reliability, productivity, and user friendliness of the existing system hardware and software.
Coordinate efforts between system customers, system support personnel and commercial vendors to identify and resolve hardware, software, and other system anomalies.
Maintain records of analyses, tests, and the techniques and procedures applied in problem resolution to establish a record of activities for future use.
Performs other duties as assigned.
Requirements
- NATIONAL GUARD MEMBERSHIP IS REQUIRED
- This is an excepted service position that requires membership in a compatible military assignment in the employing state's National Guard, required prior to the effective date of placement.
- Selectee will be required to wear the military uniform.
- Acceptance of an excepted service position constitutes concurrence with these requirements as a condition of employment.
- Males born after 31 December 1959 must be registered for Selective Service.
- Federal employment suitability as determined by a background investigation.
- May be required to successfully complete a probationary period.
- Participation in direct deposit is mandatory.
- For positions requiring the operation of motor vehicles, candidates must have a valid state driver?s license.
Qualifications
Each applicant must fully substantiate (in her/his own words) that they meet the requirements of the specialized experience listed below; otherwise, the applicant will be considered unqualified for this vacancy. DO NOT COPY THE VACANCY ANNOUNCEMENT OR THE POSITION DESCRIPTION. IF YOU DO THIS YOU WILL BE CONSIDERED UNQUALIFIED FOR THE VACANCY. Please ensure that you have included beginning and ending dates (month and year) for all jobs listed on your resume.
Military Grades: Non-Specific.
Compatible Military Assignments: AFSC: 1D7X1Q, 3D190 3D0X1 3D0X2 3D0X3 3D1X1 3D1X2 3D1X3 3D1X4
General Experience: Must possess experience that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.
Specialized Experience: Candidate must have 36 months specialized experience that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.
Contacts
- Address GA 116 Communications Squadron
Building 2079
Robins AFB, GA 31098
US
- Name: David Drew
- Phone: 678-569-5712
- Email: [email protected]
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