The Bureau of Trust Funds Administration (BTFA) supports the Secretary of the Department of the Interior to fulfill their trust responsibilities by providing fiduciary guidance, management, and leadership for Tribal Trust and Individual Indian Money accounts. We Excel, Native America Prospers. For more information about our bureau, go to: http://www.btfa.gov/

Duties

This position is located within the Department of the Interior, Bureau of Trust Funds Administration, Trust Operations - Information Resources & Trust Records, located in Albuquerque, NM. At the full performance level (GS-9) the major duties of this position include, but are not limited to the following: 1. Reviewing and responding to customer requests to resolve issues.

Requirements

Qualifications

Minimum Qualification Requirements: To qualify for this position at the GS-7 and GS-9 grade levels you must meet either A. Experience OR B. Education AND C. Specialized Experience for the series/grade to which you are applying. GS-07 A. Experience: All applicants must possess one year of IT related experience demonstrating each of the four competencies listed: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. OR B. Education: One full year of graduate level education OR superior academic achievement. All academic degrees and coursework must be from accredited or pre-accredited institutions. Degree must be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. AND C. Specialized Experience: To qualify for the GS-07, you must possess at least one full year of specialized experience equivalent to at least the GS-05 grade level in the Federal service, or comparable experience not gained through Federal service. Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. Specialized experience is defined as demonstrated experience: 1. Applying IT and IT customer support principles and methods in resolving customer incidents and updating tracking/ticketing system. 2. Communicating, both in writing and in oral presentations, to provide effective technical resolutions to customers. 3. Installing, configuring, and testing software and end user devices on customer work stations. 4. Configuring, developing, and installing images for enterprise wide computer systems. 5. Migrating updated operating system for enterprise wide work stations. Must meet 3 of 5. GS-09 A. Experience: All applicants must possess one year of IT related experience demonstrating each of the four competencies listed: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. OR B. Education: Master's degree or equivalent graduate degree OR two full years of progressively higher-level graduate education leading to a master's degree or equivalent graduate degree. All academic degrees and coursework must be from accredited or pre-accredited institutions. Degree must be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. AND C. Specialized Experience: To qualify for the GS-09, you must possess at least one full year of specialized experience equivalent to at least the GS-07 grade level in the Federal service, or comparable experience not gained through Federal service. Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. Specialized experience is defined as demonstrated experience: 1. Applying IT and IT customer support principles and methods in resolving customer incidents and updating tracking/ticketing system. 2. Communicating, both in writing and in oral presentations, to provide effective technical resolutions to customers. 3. Installing, configuring, and testing software and end user devices on customer work stations. 4. Configuring, developing, and installing images for enterprise wide computer systems. 5. Migrating updated operating system for enterprise wide work stations. Must meet 4 of 5. Additional information on the qualification requirements is outlined in the OPM Qualification Standards Handbook of General Schedule Positions and is available at OPM's website: https://www.opm.gov/qualifications/standards/indexes/num-ndx.asp All qualification requirements must be met by the closing date of this announcement.

Education

Education: If this position requires specific educational course work to qualify, or you are qualifying based in whole or part on education, you are required to provide transcripts as proof of meeting the requirements.

Foreign Education: Education completed in colleges or universities outside the United States may be used to meet the specific educational requirements as stated above. You must provide acceptable documentation that the foreign education is comparable to that received in an accredited educational institution in the United States. For more information on how foreign education is evaluated, visit: http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-policies/#url=e4

Contacts

• Address Bureau of Trust Funds Administration 4400 Masthead St NE Albuquerque, NM 87109 US
• Name: HR Assistant
• Phone: 703-787-1446
• Email: human.resources2@bsee.gov