About the Position: This position is with Defense Health Agency Directorate of RM Information Management located at Tripler Army Medical Center, Hawaii.

Duties

Assist with the development and reviewing of IT policy and procedures. Provide analysis on findings and makes recommendations for management consideration on IT programs/needs. Report issues related to continuation or modification of IT programs Assist with development of metrics to measure and evaluate systems performance. Coordinate with the IT technology budgeting and approvals related to strategic plans for the organization. Conduct costs analysis prior to purchasing information technology. Apply new solutions to previously unsolvable problems and provide feedback that can improve agency IT policies or programs Coordinate replacement or equipment installation needs with subordinate organizations.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Appointment to this position is subject to a one-year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 315.
• A Personnel Security Investigation is required.
• This position has a mandatory seasonal influenza vaccination requirement and is therefore subject to annual seasonal influenza vaccinations.
• This position has a Temporary Duty (TDY) or business travel requirement of 10% of the time.
• Eligible for situational telework only, including emergency and OPM prescribed "unscheduled telework"
• You will be required to provide proof of U.S. Citizenship.
• Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. Current Civilian Employees of the Defense Health Agency (DHA)Current Permanent Department of Defense (DoD) Civilian EmployeeDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized experience: One year specialized experience which includes manage the life-cycle and replacement of IT equipment for the agency. Consults with costumers to plan and prioritize funds for equipment or programs and participates in the development of policies and procedures. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-11). The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Because of the complexity of the Governance process, Policy and Plans personnel must maintained detailed documentation for all consultations, policies, and procedures developed, providing a clear and thorough reference for future actions and decisions. (2) Customer Service - Because of the complexity of the Client Needs Assessment process, Policy and Plans personnel must conduct thorough needs assessments during client consultations to ensure that IT equipment and program plans aligned with their specific requirements and expectations. (3) Oral Communication - Demonstrated active listening skills during consultations and meetings, ensuring that all client concerns and feedback were fully understood and addressed appropriately. Clearly articulated policies and procedures to clients and colleagues, making sure they were understood and properly implemented across the organization. (4) Problem Solving - Utilized a systematic and analytical approach to identify and solve complex IT-related issues, ensuring minimal disruption to operations. Worked closely with cross-functional teams to address multifaceted problems, leveraging diverse perspectives and expertise to find the best solutions. You will be evaluated on the basis of your level of competency in the following areas: Administration and ManagementInformation Technology Customer SupportPlanning and EvaluatingTechnical Competence Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-11).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address JT-DHA-DD83DF DHA INDO PACIFIC MARKET DO NOT MAIL APO, AP 96224 US
• Name: Army Applicant Help Desk