About the Position: This position is with the Directorate of Resource Management Information Management at Tripler Army Medical Center, on the Island of Oahu, Hawaii. Advance in Hire may be authorized. This is only available for those candidates who are new to Federal service.

Duties

Provide technical support to maintain network systems. Provide accurate and timely Tier II/III service to support internal and external customers. Integrate voice and data communications standard practices for organization. Manage VoIP and network systems to ensure optimal system performance. Provide technical guidance in the planning, development and acquisition of network devices and systems Manage matters relating to configuration and life cycle management of information systems.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• A pre-placement medical examination is required.
• One year trial/probationary period may be required.
• A Personnel Security Investigation is required.
• Position is designated as Mission Essential. The incumbent will be required to report to work during times of contingency operations, natural disasters, extreme weather or other emergency situations.
• Moderate lifting up to 45 pounds is required.
• This position has a Temporary Duty (TDY) or business travel requirement of 10% of the time.
• 16. This position has been designated as an IAT Level II.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. Current Civilian Employees of the Defense Health Agency (DHA)Current Permanent Department of Defense (DoD) Civilian EmployeeDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. To qualify based on your experience, your resume must describe at least one year of experience which prepared you to do the work in this job. Specialized experience is defined as: Analyzing network operations, resolving network issues; maintaining network system, and making recommendations for improvement. In addition, you must meet the following four competencies: 1. ATTENTION TO DETAIL: Is thorough when performing work and conscientious about attending to detail. 2. CUSTOMER SERVICE: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about availability products and services; is committed to providing quality products and services. 3. ORAL COMMUNICATION: Communicate, explain or defends complex information technology ideas and information clearly and adapts to the audience's level of knowledge. Thoughts are well organized. Listens to others and recognizes potential miscommunications. 4. PROBLEM SOLVING: Identifies problem, ascertains root cause and impact, and provides recommendations for resolution. Identify deficiencies in contract delivery and formulate corrective plans of action. This definition of specialized experience is typical of work performed at the next lower grade/level in the Federal Service (GS-11) You will be evaluated on the basis of your level of competency in the following areas: Network ManagementPlanning and EvaluatingTechnical Competence Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-11).

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications.

Contacts

• Address JT-DHA-DD83DF DHA INDO PACIFIC MARKET DO NOT MAIL APO, AP 96224 US
• Name: Army Applicant Help Desk