This is position is a Telephone Operator within the Health Administrative Service. The incumbent is responsible for receiving and distributing incoming calls and messages throughout the medical center.

Duties

Major Duties Include: Operating a multiline telephone system to receive, answer, resolve and connect incoming and outgoing calls Performing telephone clerical tasks such as referring callers to appropriate agencies, locating telephone numbers, updating/maintaining files of telephone numbers Routing the calls to their proper destination and provides telephone and organizational information to callers Must possess poise, tact, diplomacy, and resourcefulness in handling all telephone calls in dealing with; veterans, employees, and the VA Employees Performs pre-approved routine overhead announcements (such as visiting hours, religious service schedule, etc.), requests to page a patient or staff, and other special announcement as approved by the Director' s Office (such as hospital events, activities or other Important information). Responds to emergency alarms and makes emergency announcements on the overhead paging system requiring immediate response from facility and professional staff Routinely handles 800 to 1,000 calls during a normal week day shift, ranging from simple to highly complex. Responsible for receiving and distributing Incoming calls throughout the medical center Performs other related duties as assigned. Work Schedule: Selection may be made from multiple shifts according to Medical Center needs. May require rotating shifts to include nights, weekends and holidays. Virtual: This is not a virtual position. Position Description/PD#: Telephone Operator/PD00642A Relocation/Recruitment Incentives: Not Authorized. Critical Skills Incentive (CSI): Not Approved. Permanent Change of Station (PCS): Not Authorized.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/16/2025. You may qualify based on your experience and/or education as described below: GS-4 MINIMUM QUALIFICATIONS: 1 year of general experience is required. General experience includes progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 2 years above high school. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. OR, Combination: Applicants may also combine education and experience to qualify at this level. You will be rated on the following Competencies for this position: Computer SkillsCustomer Service (Clerical/Technical)Speaking Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Position requires long period of sitting, causing possible discomfort in legs and lower back. Good hearing and clear speaking are essential. Incumbent must possess strong upper limb dexterity to perform multitasks. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address James A Haley Veterans Hospital 13000 Bruce B. Downs Boulevard Tampa, FL 33612 US
• Name: Maria Link
• Phone: (814) 943-8164
• Email: [email protected]