The Telephone Operator is within the Health Administration Service. This person is responsible for receiving and distributing incoming calls and messages throughout the medical center.

Duties

Major Duties include but not limited to: Handling full range of local, long distance, and special calls including Code Blue, suicide, conference calls and other emergencies Maintains on-call and call-back lists for coordination of routing calls and messages Operates the computerized telecommunication console to direct phone calls and personal computer using VA's VISTA application to send messages and retrieve information needed to direct calls and coordinate distribution of messages at the medical center in a timely and accurate manner Performs necessary maintenance and programming of radio and digital pagers with numbers for the paging system when issuing and assigning pagers Maintains key control sign-out sheet for the telephone switchboard room and emergency elevator access as well as responsibility for elevator and patient bed-side phones Performs a variety of administrative duties including documentation, daily logs of unusual events for each tour of duty and other related clerical functions as assigned Work Schedule: Rotating and Irregular shifts which may include days, evenings, nights, weekends and holidays. Virtual: This is not a virtual position. Position Description/PD#: Telephone Operator/PD00642A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/13/2023. You may qualify based on your experience and/or education as described below: General Experience: You must have one year of general experience equivalent to at least the next lower grade GS-03 in the normal line of progression for the occupation in the organization. Examples of general experience would typically include, but are not limited to: Receive and distribute incoming calls Effective communication and customer service skills Responding to emergency alarms and making emergency announcements using the overhead paging system Coordinate the distribution of messages at the medical center in a timely accurate manner. Perform a variety of administrative duties including switchboard and emergency elevator access and patients bed-side telephone OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond . NOTE: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Verbiage displayed on your resume or application must contain your own words. You may refer to the competencies located within the vacancy announcement, to assist with describing work experiences; however, resumes or applications received that copied verbatim from the announcement will be evaluated and may be reviewed as falsifying your experience or application. You will be rated on the following Competencies for this position: Computer SkillsCustomer Service (Clerical/Technical)Speaking Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Position requires long period of sitting, causing possible discomfort in legs and lower back. Good hearing and clear speaking are essential. Incumbent must posses strong upper limb dexterity to perform multitasks. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address James A Haley Veterans Hospital 13000 Bruce B. Downs Boulevard Tampa, FL 33612 US
• Name: Nicole Lynch
• Phone: 701-239-3700 X4388
• Email: [email protected]