This position is located in the VA Caribbean Health Care System VACHS Outpatient Clinics, Home Based Primary Care Programs (HBPC) at San Juan Puerto Rico, and manages the daily operations of HBPC Office including a variety of administrative, research, program management, and serve as a liaison between the HBPC and Information Technology (IT) as well as the administrative assistant to the Chief Nurse for Home and Community Base Services.

Duties

Major duties and responsibilities include but are not limited to: Provides administrative support to Home Based Primary Care (HBPC). Responsible for the routine clerical, copying and electronic record maintenance for the program, and maintained all required files. Assists in the management of manuals and/or automated information systems. Serve as a liaison between HBPC and Information Technology (IT) for aspect related to computers and electronic devices used in HBPC. Performs primary user support for the Program and diagnostic daily operating problems with electronic equipment, computer software and hardware. Operates personal computer and use software packages e.g., Microsoft Excel, Word, Power Point, Access, Exchange, and Windows Operating System. Request, receives, and coordinates installation for hardware and software. Responsible to assist staff in correcting errors in event capture data entry to assure smooth transmission. Coordinates service requests for software development, modification, or enhancement. Request all computer access, medical equipment, supply and needs for new employee. Preparing minutes and agenda for meeting and conferences call. Assists in conducting reviews and analysis of data reported through multiple systems related to workload, to ensure the information is accurate, timely and available. Responsible for processing and arranging mail delivery. Orders and maintains supplies for HBPC Program. Assist and coordinate medical appointments, maintains schedules, cancelations, waitlists, and checkouts for HBPC patients. Responsible for timekeeping and maintain daily time and attendance for all HBPC Staff. Work Schedule: Monday-Friday, 7:00am-3:30pm Position Description Title/PD#: Program Support Assistant (Office Automation)/PD03360A Physical Requirements: The work is sedentary, requires walking, bending, sitting, standing, and carrying light objects such as papers, books, small parts or driving an automobile.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. 01/08/2025 Typing Requirement- The Program Support Assistant (Office Automation) requires incumbent to type 40 words per minute (WPM). SELECTIVE PLACEMENT FACTOR(S) 1. Must be proficient in spoken and written English. 2. Must be proficient in spoken Spanish. GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Assists in the management of manuals and/or automated information systems. Collecting, compiling, and tracking facts, data and information program backgrounds for meetings, hearings, briefings, and reports; entering, documenting, and reporting workload data for data validation and performance improvement. Performing primary user support for the program and assist staff in troubleshooting of technology, conducting reviews and analysis of data reporting through various systems relating to workload. Communicating effectively and providing excellent customer service skills to all local and National Home Care Programs, both written and orally. Establishing and maintaining program files and patient records, operating personal computer, and utilizing various software, and computer programs. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no educational substitution for the GS-06 level.

Contacts

• Address San Juan VA Medical Center 10 Calle Casia San Juan, PR 00921 US
• Name: Madge Moodie Titre
• Email: [email protected]