This position is in Administrative area for Primary Care Service at the Salem VA Healthcare System. The posiiton is part of a busy and collaborative team suppoing Primary Care Service which encompasses nine PACT Teams at Salem VA Healthcare System, five CBOC locations, Employee Occupational Health, Environmental Registry Program and Telehealth, and is inclusive of physicians, physician assistants, nurse practitioners and administrative staff.

Duties

Major duties to include: Responsible for data abstraction for tracking of measures used for measuring provider performance (OPPE). Responsible for daily monitoring, troubleshooting, networking with PACT team staffing to complete open encounters (EARR), unsigned/uncosigned notes, and encounters without notes. Will be a service level liaison for PATS-R and other customer service complaints. Reviews and revises memoranda, SOPs and delegations of authority which affect the operational processes and procedures of the Service Line. Prepares new directives and reviews established directives and delegations of authority for the operating policies of the activity. Serves as the ADPAC for the Primary Care Service and PIV sponsorServes as the backup Patient Care Module Manager (PCMM) administrator. Contracting Officer Representative (COR) for Primary Care and CBOC leases. (Will complete COR- I training prior to assuming any of these duties independently). CORs are required to maintain contract administration files in accordance with VA policies and procedures including but not limited to: VHA SOP 160-10-01, Procurement Process, Security Handbook 6500.6, VA Directive 1663. Will assist in management of Primary care grids. Responsible in the absence of the primary timekeeper to post time to timecards daily, enter premium pay requests and occasionally proxy leave requests. Tracks and keeps the supervisor informed of pertinent program budget information which includes program budgets for supplies, materials, travel expenses, and vehicles. Performs other related duties as assigned. Work Schedule: 7:45am-4:30pm, Monday-Friday Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD023200 Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/10/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS 9 position you must have served 52 weeks at the GS 7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS 7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Planning, scheduling, and conducting projects and studies to evaluate and recommend ways to improve the effectiveness and efficiency of work operations in a program or support setting; developing new or modified work methods, organizational structures, records and files, management processes, staffing patterns, procedures for administering program services, guidelines and procedures, and automating work processes for the conduct of administrative support functions or program operation; practical knowledge; developed through increasingly difficult, on-the-job training or experience dealing with the operations, regulations, principles, and peculiarities of the Patient Safety, Risk Management and Quality Management programs; knowledgeable in applying analytical and evaluative techniques to the identification, consideration, and resolution of issues or problems of a procedural or factual nature; using qualitative and quantitative analytical techniques such as: literature search; work measurement; task analysis and job structuring; productivity charting; determining staff to workload ratios (e.g., span of control); organization design; space planning; development and administration of questionnaires; flowcharting of work processes; graphing; and calculation of means, modes, standard deviations, or similar statistical measures OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level must have possess a master's or equivalent graduate degree OR two (2) full years of progressively higher level graduate education leading to a master's or equivalent graduate degree OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond one year graduate education. Peferred Experience: Primary Care Administration including monitoring action required, clinic utilization, appointment availability, understanding basic rules of scheduling, processing RTCs. Working with providers to obtain chart reviews. Data abstraction (VSSC, Pyramid), report compiliation. Clinic builds and modifications. You will be rated on the following Competencies for this position: Administration and ManagementBudget AdministrationComplianceContracting/ProcurementQuality Assurance Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary. Typically, the employee sits comfortably to do the work. There is some walking, standing, bending, and carrying required. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Salem VA Medical Center 1970 Roanoke Boulevard Salem, VA 24153 US
• Name: Tammy Myrie
• Phone: 901-663-6722
• Email: [email protected]