Are you up for an exciting challenge to work in the Office of Patents Stakeholder Experience. This position is located in the Office of the Commissioner for Patents (5), Office of Patents Stakeholder Experience (OPSE), Customer Experience Division (CX). The Patents business unit supports the Department's strategic goal to foster a more innovative US economy that is better at inventing, improving, and commercializing products and technologies that lead to higher productivity and competitiveness.

Duties

The physical worksite for this position is located in Alexandria, Virginia.This position is telework eligible per agency and business unit discretion/policy. Fully remote within 50 miles of the USPTO Alexandria, VA headquarters and the duty station is the authorized telework location. The individual selected for this position will…

Requirements

• Applications will only be accepted from United States Citizens and Nationals.
• Your resume and question responses must demonstrate the job-related competencies.
• You must meet the definition of specialized experience.
• Required to pass a background investigation and fingerprint check.
• Must be registered for Selective Service, if applicable (www.sss.gov).
• If selected, you may be required to complete a one year probationary period.
• You must meet all qualification requirements upon the closing date of this announcement.
• Time-in-grade/band requirements must be met by the closing date of the announcement.
• Suitable for Federal Employment.

Qualifications

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. OPM Qualifications Standards are available at General Schedule Qualification Standards Specialized Experienceis experience that has equipped applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the federal service. For this position, the next lower grade level is a GS-12. Specialized experience for this position includes: Managing customer experience surveys, including designing surveys, creating dashboards, analyzing results, and sharing findings. Experience leading customer experience projects that include conducting qualitative research, analyzing customer feedback, and sharing insights to improve product or service delivery. Experience presenting or providing training about customer experience, survey methodology, research results, and human-centered design. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Education cannot be substituted for experience at this grade level.

Contacts

• Address PATS - Office of Patents Stakeholder Experience 550 Elizabeth Lane Mail Stop 171 P.O. Box 1450 Alexandria, VA 22313-1450 US
• Name: Angela Cardona
• Phone: 571-272-4318
• Email: [email protected]