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Job opening: Contact Representative (OA/PEBLO)

Salary: $49 474 - 64 317 per year
City: Edinburgh
Published at: Dec 17 2024
Employment Type: Full-time
About the Position: This position is located at Camp Atterbury, in Edinburgh, Indiana. This is not a remote position and physically located in Indiana. You will assist members from the time of receipt of notification of pending Medical Evaluation Boards (MEBs) through the various stages of processing until completion of the Clinical Evaluation Process and forwarding to the Physical Evaluation Board Liaison Officer (PEBLO).

Duties

Assist members from the time of receipt of notification pending Medical Evaluation Board (MEB) through various stages of processing until completion of the Clinical Evaluation Process and forwarding to the Physical Evaluation Board Liaison Officer. Perform a variety of technical and organizational support duties, mainly in the area of work measurement, forecasting, capacity planning, and scheduling. Answer non-technical questions concerning appointment providing standardized preparatory instructions for routine procedure for referring to appropriate staff, as required. Perform a variety of standard and non-standard clerical duties to coordinate travel arrangements, services, and medical appointments for patients and their Family members from distant areas of the geographical region. Operate a personal computer to input, store, retrieve, and manipulate data.

Requirements

  • Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
  • This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Tier 1 security investigation or access for the duration of employment. A background investigation and credit check are required.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. 30 Percent or More Disabled VeteransCurrent Civilian Employees of the Defense Health Agency (DHA)Current Department of Defense (DOD) Civilian Employee (non-Army)Current Permanent Department of Defense (DoD) Civilian EmployeeDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferOffice of Personnel Management (OPM) Interchange Agreement EligiblePriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the Experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. SPECIALIZED EXPERIENCE: One year of specialized experience which includes: 1) Coordinating with patients and medical staff regarding scheduling of appointments and 2) Retrieval of medical documentation; using automated software and 3) Maintaining files electronically and 4) Providing customer service using oral and written communication skills. Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. You will be evaluated on the basis of your level of competency in the following areas: Computer SkillsManages and Organizes InformationOral CommunicationWritten Communication Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).

Contacts

  • Address JT-DHA-DD83CT DHA STAND-ALONE MKT-IRELAND AHC DO NOT USE Fort Knox, KY 40121 US
  • Name: Army Applicant Help Desk

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