This is a full-time position with the Office of the Information Technology at the Supreme Court of the United States in Washington, D.C. Closing Date: Tuesday, 12/31/2024, 11:59 PM EST Please note that this vacancy has a limit of 200 applicants. The job opportunity announcement will automatically close if that limit is reached prior to the closing date.

Duties

The IT Technician (Customer Support) regularly interact with internal and external callers requesting information or to resolve telecommunications issues. Incumbents are expected to professionally dispatch internal and external calls to the appropriate Court Office, individual, or to provide the appropriate information. IT Technicians utilize Voice-Over Internet Protocols (VoIP) solutions, which run as part of the internal information technology architecture. The incumbent will assist IT helpdesk staff by providing basic technical assistance to Justices, Court staff, and Court guests in the areas of configuring, troubleshooting, and providing support for telecommunications systems such as VoIP and cellular phones. In addition, IT Technicians provide data and reports for contact information and telecommunications usage. The Court's technology environment includes telecommunications services via desktop VoIP and cellular services. Incumbent must maintain current knowledge of new applications, software updates, and hardware as technology in the telecommunications field advances. The Customer Support Group provides support in the configuration and training associated with all telecommunications devices. This includes working with vendors to configure and provide support for problems experienced by employees. Respond to emails, monitor IT trouble ticket system and take appropriate action; prolonged periods of time when incumbent must maintain close proximity to the phone console; monitors, tracks, reviews, and reports call volume usage. Performs other duties as assigned.

Requirements

• Meet Experience Requirements (see Qualifications)
• Employment is subject to successful completion of a security background check.
• If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See: www.sss.gov

Qualifications

Strong customer service skills; proficiency with Microsoft Excel and Word; excellent written and verbal communications skills; ability to function as a reliable team player in a fast-paced, team-oriented office; and the ability to configure, update, and troubleshoot cellular devices and peripherals are required. Familiarity with VoIP phone systems; experience with configuring and managing web browsers (e.g., Edge, Chrome, Firefox); and experience using desktops in a virtualized environment are preferred. Basic knowledge of initiating and configuring devices for video conferencing on cellular devices and iPad platforms. Outstanding attention to detail, strong organization skills, tact and a courteous demeanor are also required.

Education

High school graduate required, college degree preferred but not required.

Contacts

• Address Supreme Court of the United States 1 First Street NE Washington, DC 20543 US
• Name: Human Resources Office
• Phone: (202) 479-3404
• Email: [email protected]