The Program Support Assistant position is located within Connected Care, Southern Nevada Healthcare System, the primary purpose of the position is to promote, educate and assist the Virtual Health Resource Center tools to Veterans, their families, their caregivers, and VA staff. These tools include but not limited to, troubleshooting VA or personally owned devices, such as iPads or iPhones, assisting with the MyHealtheVet app, and scheduling and conducting VVC test calls.

Duties

Major duties include, but are not limited to: The employee will enroll Veterans in Virtual Health Resource Center programs including authentication and credential management. The employee will greet and assist veterans, families and staff with a positive attitude and customer service. The employee will maintain marketing plan and SharePoint, ensuring tasks are completed. The employee will maintain Virtual Health Resource calendar, scheduling events as needed. The employee will collect Virtual Health Resource Center trackers and input data into the LEAF system. The employee will pull Virtual Health Resource Center Power BI data and present to Connected Care - Telehealth Service Facility Telehealth Coordinator. The employee attends and participates in all in-services and training opportunities. Work Schedule: Monday thru Friday 7:00 am to 3:30 pm Telework: Not available Virtual: This is not a virtual position. Position Description/PD#: Program Support Asst (OA) Connected Care Virtual Health Resource Center/PD03077O Relocation/Recruitment Incentives: Not Authorized

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/23/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. For a GS-6 position you must have served 52 weeks at the GS-5. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Manages appointments and schedules for clinic staff; Maintains a calendar of meetings and conference calls, to include scheduling, coordinating and keeping minutes of meetings pertaining to the service; Assists with coordination of pre-employment and courtesy physicals, ensuring all Human Resource forms are completed and; Assists staff nurse with management, ordering and tracking medication expiration dates. You will be rated on the following Competencies for this position: Administration and ManagementClericalComputer SkillsVeteran and Customer Focus Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is generally sedentary in nature, sometimes requiring light lifting. The work may require some travel for local or national meetings. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Las Vegas VA Medical Center 6900 North Pecos Road North Las Vegas, NV 89086 US
• Name: Symenthia Bryant
• Phone: 720-439-1806
• Email: [email protected]