This position is located with the Consolidated Patient Accounts Center under the Chief Financial Officer, Veterans Services Department. The CPAC is a regionally consolidated business entity established to increase revenue with VHA using an industry best model built on regional management of key aspects of the revenue cycle, process standardization, accountability & economies of scale for several Veterans Integrated Service Networks.

Duties

Provide technical leadership as Subject Matter Expert in the performance of clerical and/or technical work in support of CPAC operations. Prepare and review public vouchers for processing; processes refund reviews; prepayments; claims matching; rated eligibility; CBI Blast reports; eligibility audit requests from Vista reports/messages, Veterans or other VA entities, PRM DMC/TOP; held charges. Communicate to the team the assignment, project, problem to be solved, actionable events, milestones, and/or program issues under review, and deadlines and time frames for completion. Provide guidance and assistance to lower graded assistants and/or other staff regarding program requirements. Provides assistance with the Debt Management, Internal Revenue and Treasury Offset programs. Work Schedule: Monday to Friday, 7:30am to 4:00pm Compressed/Flexible: May be available pending organizational need Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Lead Program Support Assistant (OA)/PD02195A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/08/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: 1) Provides customer support to facilitate the relief of a customers debt by communication and various debt relief options. 2) Conducts follow-up contact with customers through telephone, electronic, or written media to ensure services provided were adequate and appropriate. 3) Monitor and report on the status and progress of work. 4) Processes refund reviews, prepayment, claims matching, rated eligibility, audit requests from agency entities. 5) Establishes repayment plans and monitors the plans to ensure monthly payment are received 6) Resolves simple and informal complaints of employees and refers others to the supervisor or appropriate management official. 7) Explains the intricacies of the Medical Care Cost Recovery program to customers and their representatives. Note: Evidence of specialized experience must be supported by detailed documentation of duties performed in positions held on your resume. You must provide work experience information such as hours per week, salary, and starting/ending dates of employment (month and year format) to establish you have one (1) full year of Specialized Experience at or comparable to the required grade level. You will be rated on the following Competencies for this position: Analysis and Problem SolvingAudit ReportingCustomer ServiceLeadership Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: No unusual physical requirements are present. The work is primarily sedentary, although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Western Consolidated Patient Accounts Center 1085 Palm Airport DR Las Vegas, NV 89119 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]