Take your HR career to the next level in a dynamic and fast-paced role as a Human Resources Specialist (Quality Assurance). This position is critical to enhancing operational efficiency, ensuring compliance, and delivering an exceptional customer experience within SBA's People Operations Disaster Division (PODD). Join us in supporting a high-performing organization driving SBA's disaster recovery workforce.

Duties

As a Human Resources Specialist (Quality Assurance) at the GS-0201-14, your key responsibilities include: Build and maintain comprehensive frameworks to monitor and improve HR operations, including staffing, recruitment, payroll, benefits, and personnel actions. Review and update HR standard operating procedures, practices, and job aids to ensure compliance with federal regulations and SBA policies. Extract, compile, and analyze data from HR systems (e.g., USA Staffing, National Finance Center (NFC), eOPF) to identify trends, mitigate risks, and improve operational efficiency. Identify and address systemic issues by conducting detailed root cause analyses and developing corrective action plans. Collaborate with leadership to identify and implement innovative solutions, such as automation and workflow refinements, to enhance efficiency and effectiveness. Create and deliver training programs on compliance requirements, quality assurance protocols, and HR policy and procedure updates to staff. Mentor HR staff and provide expert technical guidance to improve performance and ensure adherence to best practices. What You'll Gain: Strategic Impact: Influence senior leadership decisions by providing insights and recommendations to improve HR operations. Innovation Opportunities: Drive process improvements, risk mitigation, and implement cutting-edge quality control strategies. Technical Expertise: Utilize your subject matter expertise as a technical authority to establish and maintain high standards of quality assurance and compliance within federal HR systems. Collaborative Environment: Partner with HR professionals and leadership to align human capital operations with organizational goals. Why Join Us: Mission-Driven Work: Ensure SBA's HR operations meet the highest standards, directly supporting the human capital who directly dive the agency's disaster recovery mission. Leadership Role: Be a trusted advisor to leadership, representing PODD in critical audits and compliance reviews. Collaborative Team: Be part of a dedicated team that values innovation, professional growth, and employee well-being. IMPORTANT NOTES: This is a Permanent appointment in the competitive service with a full-time work schedule. By applying for this position with SBA's People Operations Disaster Division - PODD, you can enjoy challenging but satisfying work and join a highly motivated and diverse team that helps families and businesses rebuild their lives after a disaster. Additional selections may be made from this announcement if identical vacancies occur within 180 days from the closing date. Mandatory Overtime: In order to respond quickly and efficiently to disaster survivors, substantial compensated overtime hours may be required during heightened disaster activities. This position is not included in a bargaining unit.

Requirements

• U.S. citizenship is required.
• Favorable background investigation and credit check are required.
• You may be required to complete a one-year probationary period.
• You must meet time-in-grade requirements by the closing date, if applicable.
• This position is not included in a bargaining unit.

Qualifications

All qualification requirements must be met by 11:59 pm (Eastern Time) on 12/18/2024. TIME-IN-GRADE: If you are a current career or career-conditional federal employee applying for promotion under Merit Promotion you must have completed a minimum of 52 weeks in positions at the next level lower than the position being filled. Experience: To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on the resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement. You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated "Ineligible" for that grade level. GS-14: To qualify you must possess 1 (one) full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-13 level in the Federal service that has equipped you with the knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position performing the below: Demonstrated expertise in conducting HR compliance audits of delegated examining and merit promotion programs, ensuring alignment with federal laws, and preparing detailed reports with actionable recommendations. Experience in the design and delivery training programs, user guides, and workshops to enhance HR staff capabilities and promote compliance. Experience in developing and refining HR policies, creating quality control frameworks, and implementing corrective actions to address systemic issues. Experience in providing expert advice on complex HR issues, including, staffing, payroll, processing of personnel actions, and benefits administration and compliance with federal standards. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications website: Human Resources Management Series 0201 (opm.gov) Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Education may not be substituted for experience for this position.

Contacts

• Address People Operations Disaster Division - PODD 13221 Woodland Park Road, 5th Floor Herndon, VA 20171 US
• Name: Sana Akhtar
• Email: [email protected]