This position serves as Supervisory IT Specialist (Mobile Device Management) in the Office of the Chief Information Officer (OClO). The Office of the Chief Information Officer (OCIO) is a customer service organization dedicated to providing information technology (IT) solutions and leadership to advance DOL's mission. To learn more about OCIO visit our website and LinkedIn. To view our current vacancies visit Join OCIO This position is outside the bargaining unit.

Duties

Major duties of this position include, but are not limited to: Develop and implement strategic plans and policies for mobile device management, ensuring alignment with organizational goals and compliance with federal standards. Lead and supervise a team of IT specialists, providing guidance, training, and performance evaluations to enhance team effectiveness and professional development. Ensure all mobile devices and related systems adhere to stringent security protocols and compliance requirements, including data protection and privacy regulations. Manage complex IT projects related to mobile technology, ensuring timely delivery, budget adherence, and achievement of project objectives. Stay abreast of emerging mobile technologies and trends, evaluating their potential application and benefits for the organization. Manage the budget for the mobile technology program, including forecasting, allocation, and tracking of expenses. Collaborate with other departments and stakeholders to align mobile technology initiatives with broader organizational objectives. Lead cybersecurity initiatives related to mobile devices, including implementing encryption, antimalware, and intrusion detection systems. Perform other duties as assigned.

Requirements

• Must be at least 16 years old.
• Must be a U.S. Citizen.
• Candidate required to obtain the necessary security/investigation level.
• Requires a probationary period if the requirement has not been met.
• Subject to financial disclosure requirements.
• Requires a supervisory probationary period if the requirement has not been met.

Qualifications

You must meet the Basic Requirements and the Specialized Experience to qualify for Supervisory IT Specialist (Mobile Device Management), as described below. Applicants must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-13 in the Federal Service. Specialized Experience is the experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform the duties of the position successfully, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Qualifying specialized experience for GS-14 includes: Experience in implementation, management and support of mobile devices and their management solution across an organization. This role included ensuring security compliance, providing technical support of the mobile devices to end-users as well as providing daily end user support. Experience in mobile device management, help desk support, and possesses excellent problem-solving skills. Experience establishing standards, plans, and governance models including incorporating Mobile Device Management and Optimization best practices and Mobile Architecture. The mission of the Department of Labor (DOL) is to protect the welfare of workers and job seekers, improve working conditions, expand high-quality employment opportunities, and assure work-related benefits and rights for all workers. As such, the Department is committed to fostering a workplace and workforce that promote equal employment opportunity, reflects the diversity of the people we seek to serve, and models a culture of respect, equity, inclusion, and accessibility where every employee feels heard, supported, and empowered.

Education

This job does not have an education qualification requirement.

Contacts

• Address Office of the Assistant Secretary for Administration and Management 200 Constitution Avenue NW Washington, DC 20210 US
• Name: Kayla Toft
• Phone: 312-353-6761
• Email: [email protected]