The primary purpose of this position is to provide a variety of functions such as investigations, inquiries, and administrative actions relative to or resulting from personal complaints; disclosures under the Fraud, Waste, and Abuse program; Congressional and other high level inquiries; and complaints for which the Inspector General is responsible for processing. Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.

Duties

Conducts activities for the center/wing Complaints Resolution (CRP) and Fraud, Waste, and Abuse (FWA) Programs, ensuring compliance with legal and regulatory requirements. Investigates a variety of Inspector General (IG) complaints and FWA allegations, and documents the analysis, conclusions, and findings. Oversees the education and training program for commanders and base populace on their rights and responsibilities in regards to the Air Force Complaints Resolution and Fraud, Waste, and Abuse programs. Assists with the execution of the Commander's Inspection Program. Provides training to the Inspections Directorate (IGI) personnel and the Wing Inspection Team (WIT) members on receiving complaints.

Requirements

• U.S. Citizenship Required
• Males must be registered for Selective Service, see www.sss.gov
• If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at: https://afciviliancareers.com/regulatory/
• This position is subject to provisions of the DoD Priority Placement Program
• Disclosure of Political Appointments
• Work may occasionally require travel away from the normal duty station on military or commercial aircraft.
• The employee may be required to work other than normal duty hours, which may include evenings, weekends, and/or holidays.
• The employee must meet and maintain training requirements as outlined in applicable Department of Defense (DoD) and Air Force (AF) regulations.
• This is a Term position NTE 48 Months of Entry on Duty (EOD); the individual selected for this position may be extended without further competition. Current Federal civilian employees may apply for (Cont'd)
• (Cont'd) this position using “Reinstatement” eligibility and if selected, a break in service of at least 3 calendar days may be required prior to appointment to this position.

Qualifications

In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Administrative and Management Positions, General Inspection Investigation Enforcement and Compliance Series 1801. SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-09, or equivalent in other pay systems. Examples of specialized experience includes comprehensive knowledge of the laws, regulations, Executive Orders, court decisions, and issues related to the Inspector General (IG) complaints process; Fraud, Waste, and Abuse disclosures; and the skill to apply this knowledge to a wide variety of difficult and complex work assignments dealing with complex or sensitive investigations of complaints and inquiries. Knowledge of various military and civilian programs such as those concerning assignments, promotion, training, pay, equal opportunity/treatment, etc., and skill in applying analytical techniques to issues and customs encountered by the military and civilian work force and investigations of various kinds of complex complaints, inquiries, requests for substantive information concerning Air Force programs and operations, and resolve or recommend appropriate disposition. OR EDUCATION: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree OR LL.M., if related in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position. NOTE: You must submit a copy of transcripts. OR COMBINATION OF EXPERIENCE AND EDUCATION: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. NOTE: You must submit a copy of transcripts. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-09 level is required to meet the time-in-grade requirements for the GS-11 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Knowledge of the laws, regulations, Executive Orders, court decisions, Uniform Code of Military Justice (UCMJ), and issues related to the Inspector General (IG) complaints resolution process; investigative techniques, principles, and procedures to conduct a range of complex investigations of allegations of fraud, waste, and abuse or other complaints of wrong-doing or inappropriate behavior on the part of federal military and civilian employees. Knowledge of the center/wing mission, roles, functions, organizational structure, and operations of Department of Defense (DoD), Air Force (AF), or other entities that govern, interface with, and/or influence the complaints resolution process. Skill in planning and conducting interviews, inspections, and investigations to analyze the nature of the complaint and specific issues to be addressed. Skill in review and analysis techniques and methods to appraise assigned programs or projects; identify needs and solutions; monitor progress; and evaluate success. Ability to research, interpret, analyze, and apply regulations, policies, and directives pertaining to the Air Force complaints and investigation programs. Ability to communicate clearly, concisely, and with technical accuracy, both orally and in writing, as well as work in a professional manner with peers and management. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience, transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Contacts

• Address JBSA Lackland AFB 1720 Patrick Street JBSA Lackland AFB, TX 78236 US
• Name: Total Force Service Center
• Phone: 1-800-525-0102
• Email: [email protected]