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Job opening: Contact Representative

Salary: $39 675 - 63 892 per year
City: Reno
Published at: Dec 06 2024
Employment Type: Full-time
Explore a new career with the BLM - where our people are our most precious resource. This position is located in Reno, NV. For Information about the area visit: Reno/Sparks Chamber of Commerce. This position is authorized a 10% incentive, see additional information section. We expect to fill one vacancy at this time; however, additional positions may be filled from this announcement if they become available.

Duties

Sells documents, maps, books, records, firewood and Christmas tree cutting permits, Golden Age Passports, Recreation Permits, Forest passes, and other similar permits and materials. Coordinates and assembles material to present resource-oriented education and information programs to schools, service clubs, civic organizations. May assist in conducting periodic audits to ensure proper reconciliation of funds. Assists in the operations of the Dockets Room to perform records maintenance and track serialized case files. Orders and maintains inventories for publications for sale and public distribution.

Requirements

  • U.S. Citizenship is required.
  • Be sure to read the How to Apply and Required Documents Sections.
  • You cannot hold an active real estate license: nor can you have an interest or hold stocks in firms with interest in Federal Lands.
  • Direct Deposit Required.
  • Appointment will be subject to a favorably adjudicated background/suitability investigation/determination.
  • Your resume must contain enough information to show that you meet the qualification requirements as defined in the announcement. In addition, your responses to the questions must adequately reflect in your resume.
  • May require a one year probationary period.

Qualifications

In order to be rated as qualified for this position, we must be able to determine that you meet the qualification requirements - please be sure to include this information in your resume. No assumptions will be made about your experience. At the GS-05 Level: Have 1 year of specialized experience equivalent to (GS-04) in the Federal service. Specialized experience is further defined as: Accomplishing routine support tasks in a busy office environment, providing routine information to the public and internal customers by phone, email, and in person, preparing written correspondence using automations systems, maintaining files and related materials; -OR- Have completed 4 years of education above high school in any field for which high school graduation or the equivalent is the prerequisite. I will provide a copy of my college transcript; -OR- Have an equivalent combination of the experience and education described above. NOTE: only education in excess of the first 60 semester hours of study i.e., beyond the second year, is creditable toward meeting the specialized experience requirements. One full academic year of study (30 semester hours) beyond the second year, is equivalent to 6 months of specialized experience. At the GS-06 Level: Have 1 year of specialized experience, equivalent to (GS-05) in the Federal service. Specialized experience is further defined as: experience that includes answering internal and external inquiries for complex and detailed information; preparing written correspondence; provide assistance to employees and the general public; researching laws, regulations and policies; and maintaining records and files. At the GS-07 Level: Have 1 year of specialized experience equivalent (GS-06) in the Federal service. Specialized experience is further defined as: experience that includes answering internal and external inquiries for complex and detailed information; preparing written correspondence with complex subject matter; providing on-the-job training and user assistance to employees and the general public; researching laws, regulations and organizational policies; and maintaining sensitive information, records and files. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. This position is considered a career ladder opportunity, with a full performance level of GS-07. If selected at a lower grade level, you may be non-competitively promoted to the next grade level at the discretion of your supervisor and is contingent upon meeting regulatory and legal requirements for promotion, satisfactory performance, and the availability of higher-level work. Promotion is not guaranteed, and no promise of promotion is implied. You must meet all qualification requirements by the closing date of the announcement. Physical Demands: The work involves sitting and standing, typically in a public room environment. Moderate lifting of plats and public information documents may be required. Work Environment: Work is performed in an office building that requires normal safety precautions. DOI uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify

Education

This position falls under the Clerical and Administrative Support Positions, 0962. There are no Individual Occupational Requirements for this series.

This position allows for education to be substituted for specialized experience at the GS-05 grade level only (see qualification section for education requirements). If using education to qualify - You MUST submit a copy of ALL your college transcripts or a list of ALL college courses that include hours and grades from an accredited U.S. college/university. Upon selection, official transcripts must be received prior to appointment. If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. All selections and tentative offers of selection are contingent upon submission and verification of 'official' transcripts upon selection.

Contacts

  • Address BLM Nevada State Office BLM Nevada State Office NV-953 1340 Financial Blvd. Reno, NV 89502 US
  • Name: Jessica Parkhurst
  • Phone: 781-808-6384
  • Email: [email protected]

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