The Information Receptionist position is assigned to the Veteran Experience Office and under the direct supervision of the Supervisory Information Receptionist at the Carl Vinson VA Medical Center, Dublin, Georgia.

Duties

Major duties and responsibilities include, but are not limited to: Provides a variety of information from inquiries received on a routine and recurrent basis. Questions the caller or visitor to gain and obtain information necessary to make a proper referral to give appropriate information or instructions. Receives and directs callers and visitors, provides necessary information to patients and visitors, assists with locations of clinical appointments and check-ins. Meets, greets, and assists with coordination of patient information services for the Service Unit. Informs of location and directions to clinics, office, and other services. Provide assistance with patient self check-ins using Kiosks and arranging transportation for patients. Assisting/Escorting Veterans to their appointment location if needed. Serves as the authenticator for the MyHealthVet Program Tracks patient clinic location/directions requests, signage and wayfinding deficiencies and other opportunities for improvement. Maintain updated lists of Medical Center layouts and guides, renovation projects (changes in medical service locations) and inquiry tallies. Performs other duties as assigned. Work Schedule: 8:00am to 4:30pm, Monday to Friday, subject to change depending on the needs of the agency. Virtual: This is not a virtual position. Position Description/PD#: Information Receptionist/PD11172A Relocation/Recruitment Incentives: Not Authorized. Critical Skills Incentive (CSI): Not Authorized.

Requirements

Qualifications

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-4 position you must have served 52 weeks at the GS-3. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: General Experience: You must have one year of general experience to qualify for this position. Examples of general experience would typically include, but are not limited to: Customer service. Oral and written communication. Working as a team member. Providing instructions. Details and information to customers. Evaluate inquires to determine useful and appropriate information. Provide assistance/escort to others and receive and direct calls. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 2 years above high school. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the High School level. You will be rated on the following Competencies for this position: Analysis and Problem SolvingCustomer ServiceTechnology Application Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is performed throughout the Medical Center and includes extensive walking, standing, bending, carrying of light items such as papers, books, etc., pushing visitors in wheelchairs. No special physical demands are required to perform the work. Work is performed in adequate, lighted and climate controlled areas and may also require assistance to visitors located outdoors for short periods of time. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

Contacts

• Address Carl Vinson VA Medical Center 1826 Veterans Boulevard Dublin, GA 31021 US
• Name: Deborah Niebauer
• Phone: 228-523-5000 X40010
• Email: [email protected]