The purpose of this position is to serve as the receptionist in support of the overall mission of the VA Medical Center and enhance the level of patient satisfaction and positive customer satisfaction in day-to-day operations. This announcement is recruiting for 12 positions in total, spread across the following locations: Dublin, GA; Albany, GA; Macon, GA; Milledgeville, GA; Perry, GA; and Tifton, GA.

Duties

Major duties and responsibilities include, but are not limited to: Provides a variety of information from inquiries received on a routine and recurrent basis. Questions the caller or visitor to gain and obtain information necessary to make a proper referral to give appropriate information or instructions. Receives and directs callers and visitors, provides necessary information to patients and visitors, assists with locations of clinical appointments and check-ins. Meets, greets, and assists with coordination of patient information services for the Service Unit. Informs of location and directions to clinics, office, and other services. Provide assistance with patient self check-ins using Kiosks and arranging transportation for patients. Assisting/Escorting Veterans to their appointment location if needed. Serves as the authenticator for the MyHealthVet Program Tracks patient clinic location/directions requests, signage and wayfinding deficiencies and other opportunities for improvement. Maintain updated lists of Medical Center layouts and guides, renovation projects (changes in medical service locations) and inquiry tallies. Performs other duties as assigned. Work Schedule: Monday - Friday, with tours from 7:30 AM - 4:00 PM, 8:00 AM - 4:30 PM, and 8:30 AM - 5:00 PM available based on the needs of the service. Virtual: This is not a virtual position. Position Description/PD#: Information Receptionist/PD11172A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/30/2024. General Experience: You must have one year of general experience to qualify for this position. Examples of general experience would typically include, but are not limited to: Customer service. Oral and written communication. Working as a team member. Providing instructions. Details and information to customers. Evaluate inquires to determine useful and appropriate information. Provide assistance/escort to others and receive and direct calls. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 2 years above high school. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the High School level. You will be rated on the following Competencies for this position:Analysis and Problem SolvingCustomer ServiceTechnology Application Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is performed throughout the Medical Center and includes extensive walking, standing, bending, carrying of light items such as papers, books, etc., pushing visitors in wheelchairs. No special physical demands are required to perform the work. Work is performed in adequate, lighted and climate controlled areas and may also require assistance to visitors located outdoors for short periods of time. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Carl Vinson VA Medical Center 1826 Veterans Boulevard Dublin, GA 31021 US
• Name: Emerson Mitchell
• Phone: 214-857-3991
• Email: [email protected]