Serves as the User Experience Division Chief in a Defense Commissary Agency (DeCA) HQ location. The primary purpose of this position is to Supervise, manages, and administers all aspects of the User Experience Division. The incumbent establishes the necessary economic and technical requirements throughout the eCommerce Platform Program's life cycle, and manages cost, schedules, performance, and supportability of the entire program.

Duties

Advises the Agency Director, Chief Operating Officer, Deputy Director, Executive Director of Sales and Marketing, and staff on status and operations of eCommerce initiatives (Commissary CLICK2GO, etc.); and coordinates with appropriate personnel to develop and execute program plans and schedules. Strong background in ecommerce, with a focus on operational efficiency. Manages activities, including identifying software interface and/or maintenance problems to the appropriate IT eCommerce, Sales, and Marketing support personnel. Manage and optimize ecommerce platforms. Retail eCommerce technology.

Requirements

• Be a U.S. citizen or national. Applicants with a Permanent Resident Card are authorized to live and work in the U.S. but are not eligible for employment in positions requiring U.S. citizenship. If selected, proof of citizenship is required.
• Meet minimum age requirement. See the Additional Information.
• Males born after 12-31-1959 must be registered with or exempt from Selective Service.
• Appointment is subject to successful verification of identity and employment eligibility through E-Verify. Learn more about E-Verify, including your rights and responsibilities, at https://www.e-verify.gov/.
• Appointment is subject to a favorable suitability or fitness outcome, as determined by a completed background investigation. New federal employees will be fingerprinted.
• Be able to obtain and maintain clearance eligibility based on the appropriate background investigation.
• May be subject to a probationary/trial period.
• Direct deposit of pay is required.
• Meet the physical requirements identified in the Qualifications section.
• May be subject to a supervisory probationary period.

Qualifications

You must meet the Office of Personnel Management (OPM) qualifications for series 1101 and additional requirements by the announcement closing date. Experience: Your resume must clearly show that you have one year of specialized experience equivalent to the GS-13. Examples of qualifying specialized experience include: Interacts at executive/senior management level, proactively advocating for solutions and managing the customer escalation process. Create and implements an analytics strategy for best-in-class service delivery. Develops and drives the operations and business metrics process for the eCommerce Platform program Conducts periodic surveys to ensure "user friendly" performance of the interface to the web site. Evaluates work performance of subordinates. Provides advice, counsel, and instruction on work and administrative matters. You will receive credit for all relevant qualifying experience (paid and unpaid), including volunteer work done through National Service program (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Physical requirements: Although some slight physical effort may be required at times, the work is primarily sedentary in nature and does not require any special physical effort or demands. As part of the online application process, you will respond to a series of questions designed to evaluate your level of experience in the position's competencies (knowledge, skills, abilities, and other characteristics). Knowledge ManagementMinimum Qualifications GS-14Performance ManagementTechnical Credibility Overtime: Occasional Fair Labor Standards Act (FLSA): Exempt Bargaining Unit Status: Not Covered Obligated Position: No Those retired under CSRS or FERS considered: No. DoD criteria not met. Work environment: The work area is adequately lighted, heated, and ventilated. The work environment involves everyday risks or discomforts that require normal safety precautions. Telework eligible: Yes - as determined by the agency policy Remote work eligible: No

Education

You may not use education to qualify for this position.

Contacts

• Address DECA HQ 1300 Eisenhower Street Fort Gregg-Adams, VA 23801 US
• Name: DeCA HQ Servicing team
• Phone: 614-692-2331
• Email: [email protected]