The Program Support Assistant for the Lodging Program is assigned to the Center for Development & Civic Engagement at the Minneapolis VA Medical Center and works under the direct supervision of the Deputy Director, Center for Development & Civic Engagement.

Duties

Major duties include: Assists the Deputy Director with the administrative and coordination of the Lodging Program Maintains a working knowledge of, local, state and national directives, policies and SOP's as it pertains Voluntary Community Resource Services, Lodging and Lost and Found Programs Manages the Lost & Found function for items left behind or lost within the facility Compiles and provides lodging packets to guests with instructions regarding rules, checkout times and guest checkout processes Maintains a purchase card and follows all the regulations pertaining to purchase cards Solves issues related to the comfort of guests and keeps the Voluntary Service Department informed of situations that cannot be easily resolved Determines eligibility for and provides meal tickets according to established and approved programs and documents the provision of these meal ticket Communicates effectively, tactfully and diplomatically to guests, volunteers, staff members, the community, VA patients, community members, and direct supervisor through personal contact, via e-mail and on the telephone Work Schedule: Monday-Friday, 8:00 a.m. - 4:30 p.m. (work hours may be further discussed during the interview) Telework, Ad Hoc: Ad Hoc telework occurs on an occasional, non-routine basis- for example, inclement weather or telework that occurs to complete short-term special assignments or to accommodate special circumstances even though the telework arrangement may occur continuously for a limited and specific period of time. VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD606790 Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not authorized The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/02/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 for the occupation in the organization. Examples of specialized experience would typically include: provide administrative and clerical support such as answering telephone calls, scheduling meetings or appointments, preparing written correspondences, etc.; gather, input and analyze data using various databases; coordinate with different staff, departments and agencies to assist the customer; and utilizes computer programs such as Microsoft. OR, You will be rated on the following Competencies for this position: AccountabilityClericalControl of FundsCustomer Service (Clerical/Technical)Interpersonal Skills Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination. The duties and responsibilities of the position require mobility between various rooms within Building 10 and between Building 10 and various other buildings at the Minneapolis VA Medical Center. The job requires standing, stooping, reaching and may require lifting up to 30 pounds. The incumbent must always be composed while providing customer service to guests during their emotional and/or physical stress. Work Environment: Work is primarily in a hospital setting office environment involving possible exposures to contagious disease. The regular and reoccurring work environment involves everyday risks and discomforts requiring normal safety precautions typical of an office in a hospital. The Lodging/Lost and Found office is a very fast paced, often noisy office environment with constant interruptions on a daily basis. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Minneapolis VA Medical Center One Veterans Drive Minneapolis, MN 55417 US
• Name: Kara Grieser
• Phone: (320) 252-1670 X7151
• Email: [email protected]