This position is located in National Benefits Center Ofc Of The Dir, Natl Benef Ctr. As an Supervisory Operations Support Specialist, you will serve as technical experts in a variety of administrative and management programs. They manage the organization through evaluation and improvement of services and processes, and adjust the priority of work to be accomplished..

Duties

Provides supervision and direction to a team of Operations Support Specialists accountable for providing services vital to the operation and goals of USCIS to include productivity assessments, effectiveness, and efficiency of program operations. Serves as the focal point for communicating issues affecting and impacting administrative operations. Subject matter expert regarding office management, human resources, labor/employee relations, occupational health/safety, facilities, security, procurement, asset/fleet management, financial management, travel support, time/attendance, training. Ensure subordinates provide their customers the highest level of service based on the appropriate functional area. Provide technical advice to subordinate personnel to facilitate the full range of operations support. Anticipates problems that evolve from the complex and dynamic nature of organizations served and provides innovative solutions that accommodate managers’ needs without compromising management principles. Advises and guides managers and employees on complex or difficult issues and recommends innovative methods and strategies to resolve problems Applies comprehensive knowledge of operations support concepts. Able to identify, investigate, and analyze issues to determine possible solutions by effectively communicating with Headquarters-level personnel. Prepare and/or present recommendations to local leadership and managers.

Requirements

Qualifications

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 12/04/2024. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 12/04/2024. GS-13: You qualify at the GS-13 level if you possess one (1) year of specialized experience, equivalent to the GS-12 level in the federal government, that equipped you with the skills needed to perform successfully the duties of the position. You must have experience performing the following duties: Applying and modifying, if necessary, established practices to specific administrative problems, including how to treat unusual circumstances or situations. Conducting independent evaluations of administrative functions. Preparing study findings, recommendations and reports. Providing advice on a variety of administrative and management programs and procedures. Subject matter expert in a variety of functions including but not limited to human resources, training, facilities, procurement, security, budget and financial management. Performing liaison functions with other organizations; including effectively presenting the organization's needs and establishing effective working relations with counterparts. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 12/04/2024. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service.

Education

EDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level.

Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Personnel Management guidance and U.S. Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.

Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.

Common definitions for hiring terms found in this announcement.

Contacts

• Address
• Name: HROC Staffing Help Desk
• Phone: 952-697-8380
• Email: [email protected]