This Supervisory Medical Administration Specialist position is located within the Medical Administration Service Line at the Togus VA Medical Center in Augusta, Maine. This position is full-time at 40 hours per week.

Duties

The Supervisor Medical Administration Specialist serves as a supervisor for the Patient Services section with supervisory responsibility for the administrative staff in the Health Benefits Administration (HBA) and the Medical Administrative Specialists (MAS) also known as Administrative Officers on Duty (AODs). Duties include, but are not limited to the following: Assigns work to subordinates based on priorities, selective consideration for the difficulty and requirements of the assignment, and the capabilities of employees Hears and resolves complaints from employees, referring group grievances and more serious complaints to higher level supervisor or manager Effects minor disciplinary measures, such as warning and reprimands, recommending other action in more serious cases Oversees and directs all administrative functions of HBA: enrollment, eligibility, decedent affairs, beneficiary travel reimbursement, admissions, and medical lodger program Reviews and analyzes available information and searches for additional information to make eligibility determination for the health care providers to appropriately care for the Veteran Establishes work processes and procedures and makes work assignments as staffing and workload dictate Supervises the MAS, which requires knowledge of the operations of procedures during off-tour hours, weekends, and holidays. This may involve a call to work after completing a regularly scheduled tour of duty and being prepared to work a second tour making sound decisions Approves leave requests, recommends changes in positions descriptions, prepares performance appraisals, reviews competencies with staff, and makes recommendations for recognition and/or disciplinary actions for employees within the section Prepares responses to congressional inquiries that relate to the activities of the section Work Schedule: Monday through Friday, 7:30am to 4pm Telework: Not authorized Virtual: This is not a virtual position. Position Description/PD#: Supervisor Medical Administration Specialist/402-00305, 402-00306 Relocation/Recruitment Incentives: Not authorized Financial Disclosure Report: Not required Notifications: This position is in the Competitive Service. This position is not in a Bargaining Unit position. This position is covered by locality-based comparability pay. The incumbent may be required to travel to other VA campuses and CBOC's. Selectee required to serve one year supervisory/managerial probationary period. Veterans' preference does not apply for internal or other current permanent Federal agency employees. Time-in-Grade Restriction: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held. Acceptable SF50's are General Adj, Promotions etc. Award SF50's cannot be considered, where they do not show the appropriate information. Interchange Agreements with Other Merit System: Employees who occupy medical or medical-related positions and were appointed under 38 U.S.C. 4701(1) or (3) [formerly 38 U.S.C. 4104 (1) and (3)] must be serving in a full-time position without time limit and have served continuously for at least one year in this other merit system to be eligible to convert to the Title 5 System. Some exceptions to this rule may apply if you have previously acquired tenure under a Title 5 appointment.

Requirements

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/02/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: GS-09 Grade Level: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: providing customer service to patients; assisting patients and staff with resolving problems or complaints; assisting with identifying problem areas and suggesting solutions or alternatives; explaining policies and procedures; keeping accurate records and preparing reports and/or written correspondence OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree; OR 2 full years of progressively higher level graduate education leading to such a degree; OR LL.B. or J.D., if related. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond bachelor's degree. GS-11 Grade Level: Specialized Experience: Have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-9) in the Federal Service that has given you the particular knowledge, skills and abilities required to successfully perform the duties of this position. Specialized experience includes responsible for directing, managing, supervising and administering assistance in the Health Benefits Advisor (HBA) area of the Medical Center. Is the resident expert on verification and eligibility for care within this Medical Center and provide technical advice and guidance to Community-Based Outpatient Clinics (CBOC) for matters related to eligibility and enrollment. Make administrative decisions in the absence of the Medical Center Director and Medical Administrative Specialist (MAS) in cases of emergency and no coverage is available. Ensure the availability of all administrative needs including, but not limited to, supplies, space, staffing, monitoring workload, making adjustments when indicated, data collection, reporting and training staff. Responsible for the oversight and direction of the Health Benefits Advisor (HBA) office to include admissions, eligibility determination, beneficiary travel reimbursement, decedent affairs, medical lodger program, and Veteran's ID cards. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Have successful completion of a Ph.D or equivalent doctoral degree or have 3 full years of progressively higher level graduate education leading to such a degree that demonstrates your ability to perform the duties of this position. NOTE: If you select this option, you must submit a copy of your transcript (unofficial or official) with your application. Education cannot be credited without documentation. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the first year, and specialized experience, as described above, which meet the total experience requirements for this grade level. The education portion must have provided the knowledge, skills, and abilities necessary to do the work of this position (as described above). NOTE: Copies of transcripts must be submitted with your application materials. Education cannot be credited without documentation. You will be rated on the following Competencies for this position: Customer ServiceOrganizational Performance AnalysisPerformance ManagementTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work requires much walking through the medical center with an occasional requirement to lift objects such as suitcases, clothing or medical charts. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Togus VA Medical Center 1 VA Center Augusta, ME 04330 US
• Name: BRANDY SMITH
• Phone: 410-585-5823
• Email: [email protected]