The primary purpose of this position is to perform Program Analyst duties, responsible for providing a high level of administrative and data support. Personnel assigned to this role fill a Clinic Profiler position, responsible for ensuring accurate creation, validation, and management of clinic profiles.

Duties

This position involves a multi-grade career ladder. The major duties listed below represent the full performance level of GS-09, however a selection can be made at any of the following grade levels: GS-07 OR GS-09. At the GS-07 grade level, you will progressively acquire the background necessary to perform at the full performance level of GS-09. Major duties include but are not limited to; Responsible for service level clinical data reporting as requested, accurate and timely data retrieval pertaining to clinic management. Provides technical advice and guidance as necessary to assist services with troubleshooting clinic access and clinic utilization issues. Review reports, records, and statistical computations for accuracy and propriety. Responsible for all aspects of the clinic set-up and maintenance process for the facility. Expected to have in-depth understanding of clinic set-up and provides technical guidance to integrate profile management, appointment length times and clinic grids reflect healthcare providers availability, and any compliance issue is resolved prior to the clinic set-up. Ensures the clinic/provider profiles are set up according to the clinic structure, allowing the scheduling of patients, direct workload capture and co-pay billing, direct MCA costing. Ensures analytics, goals, are being met using accurate and timely clinic management tools for their designated services/clinics. Participate in Facility projects, task forces, and committees to problem-solve, educate, and implement software, data capture and scheduling directive matters, and other workgroups related to access, wait times, and clinic profile management. Responsible for oversight of all clinics set up options, clinic profiles and outputs. Position requires knowledge and innovative skill to achieve clinic set up in the best interests of all clinic profile management for the Facility. Develops, implements, and monitors procedures for creation and maintenance of all clinics. Assumes overall responsibility for establishing and editing clinic changes, notifications, for new and established clinics and inactivating clinics in the system. Responsible for standardization of clinic profile management, coordinating, establishing, and maintaining all computerized clinic profiles utilized by the Facility and meeting standards, accurate wait time and outcome measures. Responsible for creating new clinics, adjusting existing profiles as necessary for changes, inactivating & cancelling clinic availability. Reports as a source of data concerning utilization, access, MCA stop code assignment, encounters, workload and other data measures. Performs data retrieval and analysis for reports; prepares reports to monitor accuracy and utilization regarding clinic profile management and communicates to appropriate facility groups for action. Reviews reports, records, and provides statistical analysis for accuracy in clinic profile management by accessing data, presenting alternatives, making recommendations, and assisting with developing problem resolutions. Identifies problems and applies analytical techniques, correcting negative trends and provides resolutions to system issues/malfunctions, to include encounter and transmission errors, clinic grids and other issues related to clinic profile management such as character nomenclature, length, count vs non-count, stop code validation, appointment letter, audio reminder calls, phone validation and overbook capacity is reasonably established. Evaluates data capture outputs that includes but not limited to clinic utilization, accurate clinic parameters, program clinic naming standards, etc. to ensure facility compliance with scheduling directives and other national guidance as it relates to Clinic Profile Management. Routinely reviews clinic profiles, identifying and assist staff in projecting clinic needs with grid validation and analyzing clinic utilization. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday; 8:00 a.m. - 4:30 p.m. Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Analyst (Clinic Profiler)/PD21750A and PD21749A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Requirements

Qualifications

To qualify for this position, applicants must meet time-in-grade and specialized experience requirements by the closing date of this announcement, 12/02/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements within 30 days of the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-05. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience and/or education as described below: GS-07 Grade Level - Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in Federal Service, that equipped you with the particular knowledge, skills, and abilities to successfully perform the duties of a Program Analyst (Clinic Profiler) at a developmental level, and that is typically in or related to the work of the position to be filled. Examples of specialized experience would typically include, but are not limited to: Assists with analyzing problems to identify significant factors, gather pertinent data, and recognize solutions; Communicate effectively orally and in writing; Knowledge of all VA scheduling packages and ambulatory data capture applications, other non-related packages interfacing with the ambulatory data capture program, and other applications pertinent to outpatient clinic profile management and data collection; locate, extract, interpret and generate reports related to clinic practice. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. ~OR~ Education: PLEASE SEE EDUATION FOR DETAILS ~OR~ Combination: PLEASE SEE EDUATION FOR DETAILS ~OR~ Superior Academic Achievement (SAA): PLEASE SEE EDUATION FOR DETAILS GS-09 Grade Level - Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in Federal Service, that equipped you with the particular knowledge, skills, and abilities to successfully perform the duties of a Program Analyst (Clinic Profiler) at a developmental level, and that is typically in or related to the work of the position to be filled. Examples of specialized experience would typically include, but are not limited to: Independently analyzes problems to identify significant factors, gather pertinent data, and recognize solutions; Plan and organize work; Knowledge of all VA scheduling packages and ambulatory data capture applications, other non-related packages interfacing with the ambulatory data capture program, and other applications pertinent to outpatient clinic profile management and data collection; Select, interpret and apply regulatory guidelines, precedents, and protocols to process clinic profile requests involving complicated decisions with multiple factors; Multi-task with multiple departments and assignments; Locate, extract, interpret and generate reports related to clinic practice; And knowledge of various software applications and databases to develop reports and manage data. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. ~OR~ Education: PLEASE SEE EDUATION FOR DETAILS ~OR~ Combination: PLEASE SEE EDUATION FOR DETAILS You will be rated on the following Competencies for this position: ClericalComputer SkillsReasoning Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Regular and recurring work is mostly sedentary involving sitting at a desk, although the position requires the ability to move from one geographic location of the facility to another. The incumbent works with a computer screen and keyboard. Some physical effort such as standing, walking, bending or prolonged sitting may be required. The incumbent may be exposed to walking to outlying areas. The work places no special physical demands on the employee. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

GS-07 -

Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successful completion of one (1) full year of graduate education that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Copies of transcripts must be submitted with your application materials. Education cannot be credited without documentation.
~OR~
Combination: Combinations of successfully completed graduate level education and specialized experience, as described above, to meet the total requirements. The education portion must include graduate courses that demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Only education beyond a bachelor's degree may be used to qualify applicants for the GS-07 level. NOTE: Copies of transcripts must be submitted with your application materials. Education cannot be credited without documentation.
~OR~
Superior Academic Achievement (SAA): SAA at the baccalaureate level in the coursework detailed above is fully qualifying. Applicants who wish to apply under this provision must submit proof from their educational institution that they meet one of the criteria listed below. To qualify for SAA, applicants must have completed all the requirements for a bachelor's degree in a curriculum that is qualifying for the position to be filled and meet one of the following:

• Rank in the upper one-third of your class in the college, university or major subdivision.
• A grade-point average of "B" (a GPA of 2.95 or higher out of a possible 4.0) for all completed undergraduate courses, or those completed in the last two years of undergraduate study.
• A grade point average of "B+" (a GPA of 3.45 or higher out of a possible 4.0) for all courses in your major field of study, or those courses in your major completed in the last two years of undergraduate study.
• Membership in a national honor society (other than freshman honor societies) recognized by the Association of College Honor Societies. For a list of recognized honor societies please visit http://www.achsnatl.org/quick_link.asp.

For more information regarding SAA please visit http://www.opm.gov/qualifications/SEC-II/s2-e5.asp#e4f.

GS-09 -

Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. of J.D., if related that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Copies of transcripts must be submitted with your application materials. Education cannot be credited without documentation.
~OR~
Combination: Combinations of successfully completed graduate level education (beyond the first year) and specialized experience, as described above, to meet the total requirements. The education portion must include graduate courses that demonstrate the knowledge, skills, and abilities necessary to do the work of the Program Analyst position to meet the total experience requirements for this grade level. NOTE: Copies of transcripts must be submitted with your application materials. Education cannot be credited without documentation.

Contacts

• Address VA Portland Health Care System 3710 Southwest US Veterans Hospital Road Portland, OR 97239 US
• Name: Simone Ball
• Phone: 541-440-1000 X44275
• Email: [email protected]