About the position: This position will be assigned to the IT Department on JBER, AK. This is a Regular Full-Time position. Regular Full-Time employees have a regular and continuous work schedule of at least 35 hours to a maximum of 40 hours per week. You are eligible for the following benefits and compensation: Health and Life Insurance, Awards, Leave, Retirement, 401K, Overtime Pay, Workers' Compensation, Shift Differential, Sunday Premium Pay, Holiday Pay.

Duties

Provide end-user support for all users and systems within the organization and serve as the organization's first line of help to resolve IT and computer systems related issues. Perform basic helpdesk duties such as receive visitors and incoming calls; create and maintain user accounts and records; provide new user orientation and training. Assists in planning for short-tenn and long-tenn loss of system hardware and software; monitor system efficiency, audit logs, and error logs; perform routine system and database maintenance and troubleshoot system failures; perform routing system, database, and user data backups; and ensure end-users are trained and provided user manuals. Consult with customers regarding potential system or program upgrades. Will install, configure, operate, and provide and coordinate support for all client devices and applications and insure they meet the needs and requirements of the activity. Provide instructions and assistance to all organizational personnel on the use of Air Force developed and off-the-shelf software packages. May be required to create, edit, and maintain end-user instructions and manuals. Proactively interacts with users to ensure proper operation of computer systems, hardware, and software. Research and evaluate and provide feedback on problematic trends and patterns in customer support requirements. Work directly with the Air Force Services Agency, contractors, and vendors to resolve hardware and software issues to include warranty replacements. Update and maintain an approved work order database. Submit and track work requests to other base agencies. Will assist with tracking and maintaining of the IT asset inventory by preparing required documents and following established procedures to ensure the accuracy of the inventory. May be required to maintain ledgers to compile monthly office supplies inventory and pickup parts and supplies as needed. May be required to coordinate with Air Force Services Agency, other base agencies, and contractors to ensure compliance standards are being met. May be assigned the duties of Cybersecurity Liaison (CSL}, Equipment Custodian (EC), and/or Records Custodian (RC). Area of responsibility includes end-users, workstations, servers, and peripherals within the Force Support Squadron. Will keep work areas clean and organized. Will be driving between different facilities located on Joint Base Elmendorf-Richardson to perform duties. Works under the supervision of the Assistant Director of IT and will perform other related duties as required. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12617819

Requirements

• This position requires the incumbent to complete a background investigation with favorable results to obtain a Secret Security Clearance.
• The duties of this position require the incumbent to possess or obtain and maintain a valid state Driver's License in one of the 50 U.S. states or possessions to operate vehicles.
• This position is subject to a pre-employment drug test. The incumbent is subject to random testing for drug use.
• This position requires the incumbent to obtain a CompTIA Security+ or other appropriate IA certification.
• U.S. Citizenship Required
• This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations.
• This position requires a Physical Exam within 60 days of hire.
• U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 12/02/2024 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Knowledge of customer support principles, IT security policies, methods and procedures for documenting resolutions, and troubleshooting. Knowledge of IT design principles, methodologies, and approaches used in testing, installing, operating, managing and maintaining systems that support functional requirements. Must have 2 years of relevant, full-time work experience. Every 2 years of IT related education may be substituted for I year of work experience. Must be able to read, write, and speak English. Successful completion of an Access National Agency Check with Inquiries (ANACI) is required. Must have CompTIA Security+ or other appropriate IA ce11ification. Must obtain and maintain DoD 8570-M requirements within 6 months of hire. Must be able to lift IT and other related equipment and boxes weighing approximately 50 pounds. Must have a valid driver's license. Must be able to occasionally work evenings, weekends, and be on call. Failure to maintain a security clearance and the proper IA certification can result in removal from this position. Must have a valid driver's license. Must satisfactorily complete a pre-employment drug test. You will be evaluated on the basis of your level of competency in the following areas:

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does allow for education substitution.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Contacts

• Address JBER Elmendorf Resource Management Flight 773 FSS/FSCN 10480 Sijan Ave. Ste 202 JBER, AK 99506-0000 US
• Name: Elmendorf-Richardson NAF HR Office
• Email: [email protected]